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Adobe Photoshop Family

3 Messages

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100 Points

Sat, Oct 12, 2019 9:25 PM

In progress

Lightroom Mobile: Raw image import on Chrome OS

The latest Chrome OS release (77) now uses the native files window within Android apps. Unfortunately, in Lightroom the file formats are filtered to a range of image formats that don't include .NEF. There is no way to change the possible formats and this means that it is currently not possible to import raw images. I've contacted google support about this but they say the responsibility lies with the app developer. I am using a Google Pixelbook.

Responses

10 Messages

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476 Points

a year ago

Also using a Pixelbook, and noticed I can no longer import directly from an SD card (or any external source as far as I can tell, don't have much to test).  I'm guessing it's related to this?  If I copy the files directly to the Chromebook, LR can then see it.  This seems strange, but likely related? 

Adobe Administrator

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9.1K Messages

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127.3K Points

10 months ago

I've tested this on Chromebook OS 80.0.3987.158

I am able to import raw files with no issue and able to import from both SD and CF cards connected via card readers.

Are you still experiencing this issue?
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

100 Points

10 months ago

The issue with the file picker hasn't been resolved. This is the window that appears when you import photos by pressing 'Add Photos From' followed by 'Files'. The range of available formats does not include .NEF. I was temporarily able to restore the old behaviour but this is no longer possible in Chrome OS 80. I also filed an issue here https://bugs.chromium.org/p/chromium/issues/detail?id=1020229 as it's not possible for me to know if this is a problem with the app or the OS.

Adobe Administrator

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9.1K Messages

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127.3K Points

10 months ago

I see no 'file picker' on my end. Can you make a screenshot of the dialog and give me step-by-step on how to make it appear?
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

100 Points

10 months ago

Here is how you get it:
  1. Create a new album.
  2. Click on the album to enter it. Your screen should now look like this.
  3. Click on the blue icon in the bottom right corner. This will bring up these options.
  4. Click files. The file picker should now appear.
This window is how you access all your files on Chrome OS. As you can see, the available file formats do not include .NEF. There is also no way of allowing all file types.

Thanks for your help.

Adobe Administrator

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9.1K Messages

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127.3K Points

10 months ago

This is an Android dialog so your report to Google is probably apt. 

Workaround: If you add from All Photos instead of an album you should be able to access the raw file type.  Then you would need to add them to the new album after importing. 
Adobe Photography Products

Quality Engineering - Customer Advocacy