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Adobe Photoshop Family

5 Messages

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152 Points

Sun, Apr 19, 2020 3:53 PM

In progress

Lightroom Mobile: Problem with DNG mode

When I use DNG mode the screen gets purple and the photos look the same way

Responses

Adobe Administrator

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9.2K Messages

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128K Points

9 months ago

What is your Device Model?
What is your device's OS version number?
Does this happen to all images?
Only camera captured images?
Only when in the camera app?
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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152 Points

My device is a Huawei P30 lite

My device's OS is Android 9

It only happens when I open the camera inside the app of Lightroom Mobile and when I capture photos with it

5 Messages

 • 

152 Points

9 months ago

My device is a Huawei P30 lite
My device's OS is Android 9
It only happens when I open the camera inside the app of Lightroom Mobile and when I capture photos with it

2 Messages

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62 Points

8 months ago

I have the same issue, it happens only when I select DNG mode on my Huawei P30 Lite. I had before a Huawei P Smart and didn't had any issues to shoot raw.

2 Messages

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62 Points

8 months ago

I have the same issue, it happens only when I select DNG mode on my Huawei P30 Lite. I had before a Huawei P Smart and didn't had any issues to shoot raw

1 Message

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62 Points

6 months ago

I also have a p30 lite and have the same problem. I am devistated as I only got this phone because of the camera, and I really want to capture DNG. Did either of u figure this out or find a way around this?

1 Message

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60 Points

2 months ago

I gave a p30 lite and I'm having the same issue. Saving to raw format was why I bought this phone. Your app states it's compatible, but it doesn't work. Pink screen. Please advise when this issue will be resolved. It was reported well over a year ago. Your lack of response is disturbing. I'm an annual subscriber of your full suite, and this lack of care is not a good sign of support.