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Adobe Photoshop Family
ZL

8 Messages

 • 

140 Points

Fri, Nov 6, 2020 10:06 PM

Lightroom Mobile: Problem on exporting

Hi. I am having problems on saving the same picture on the second attempt.

I deleted the first pic I saved/exported using LR. When i try to export now the same pic, error occurs.

Kindly fix that asap. That is not what i paid for.

Mobile phone: Redmi Note 8 Pro, MIUI 12.0.3

OS: Android 10

Responses

Adobe Administrator

 • 

9.2K Messages

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127.7K Points

2 months ago

What is your Lightroom Mobile installed version number?

Can you show us a screen capture of the error you receive?

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

140 Points

I attached images, sir. Thanks!

8 Messages

 • 

140 Points

2 months ago

Lightroom version is 6.0

8 Messages

 • 

140 Points

2 months ago

This is a screenahot of the error i receive.

Adobe Administrator

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9.2K Messages

 • 

127.7K Points

2 months ago

Zuc, 

Can you provide an exact step-by-step of the process that induces the bad behavior including all apps involved and deletion methods? 

If possible and this is readily reproducible, could you record a video showing the operations? 

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

140 Points

I hope your team can find solutions to this, sir.

THANK YOU for your continuous response.

Adobe Administrator

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9.2K Messages

 • 

127.7K Points

Thank you. The team is looking into your issue. Please leave the video available for now.

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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9.2K Messages

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127.7K Points

A request from the Android team. 

If you hit the issue again, can you immediately restart your device and then attempt the export a second time. Let us know if it restores functionality. This will help our investigation. 

Thanks

Adobe Photography Products

Quality Engineering - Customer Advocacy

8 Messages

 • 

140 Points

Hi, sir!

I tried doing your request but it didn't solved the problem.