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2 Messages

 • 

80 Points

Thu, Dec 3, 2020 4:53 AM

Lightroom Mobile: Previews not displaying - Android App

Hi, recently pictures are not being displayed on my phone app, there are gray boxes instead of the picture preview on my library, tags, albums and so on. 
I've tried to move the storage from SD to internal, didn't solve the issue, also move it back and still not working. Then I've tried to uninstall - reinstall the app, that didn't fix it. 
It's weird cause I've been using the app in this same phone for months without errors. The pictures are there cause when I click them, I can see the pic, edit and everything,  it's weird, the issue is only on the phone, I use Lightroom on my tablet (also Android) and my computer (Windows) and everything ok there. 
Need to solve this, please 🙏🏻 Thanks. 
 

Responses

Adobe Administrator

 • 

9.1K Messages

 • 

126.8K Points

a month ago

Please install 6.1, released yesterday, and see if the problem still exists. 

Thanks. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

80 Points

I did, but is not fixed. Still unable to view previews. 

Adobe Administrator

 • 

9.1K Messages

 • 

126.8K Points

a month ago

If you are a subscriber, log into your account at https://lightroom.adobe.com and verify you can see your files in the browser. 

Adobe Photography Products

Quality Engineering - Customer Advocacy