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Adobe Photoshop Family

1 Message


70 Points

Thu, Nov 19, 2020 4:59 PM

Lightroom Mobile: Presets not accessible

I have been using Lightroom for years now. All of my presets are saved on the app including the ones I have purchased from Etsy. I can no longer access my very own presets that I have made. Every time I click on it, I am asked to upgrade to premium. I have also noticed I can no longer use the auto feature on the app. How can I access my OWN presets that I have made? 


Adobe Administrator


9.2K Messages


128K Points

2 months ago

First recommendation is to double check your Adobe Id you are using to log in. Are you using the same ID as you were previously? 

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Quality Engineering - Customer Advocacy