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2 Messages

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82 Points

Tue, Nov 17, 2020 1:06 AM

Lightroom Mobile: Presets aren't being saved to the cloud

Can you make it so that the presets made by the user are saved on their account and can be used cross platform and gotten back if they lose the Lightroom data. I've lost a lot of presets and would really appreciate having them backed up in Lightroom like my pictures are in the paid subscription. 

Responses

Champion

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6.2K Messages

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106.3K Points

2 months ago

Presets are safely synced to the cloud if you have a paid subscription, and should be available in the Web interface as well as your cloud ecosystem devices (excluding Lightroom Classic, which isn't a cloud client). If that's not working for you, we'll need a bit more information.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

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82 Points

Yeah it's not working

Champion

 • 

6.2K Messages

 • 

106.3K Points

Let's start from the top... which OS is your mobile device?

Find a JPEG photo (for this test) and make it B&W. Save the settings as a preset. 

Make sure the app is fully synced, then visit the web interface. Find the same photo and check the Presets panel. Can you now find your preset? If not, show us screenshots of each step so we can guess where it's going wrong.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.