david_lee_432728's profile

1 Message

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80 Points

Thu, Nov 28, 2019 3:53 PM

Lightroom Mobile: Photos over/underexposed on import since iOS 13

Since upgrading from an iPhone XS Max to an iPhone 11 Pro Max and upgrading to iOS 13 in early October I've been having problems importing photos from my Camera Roll into the Lightroom mobile app (v5.0.0). 

The photos are okay in my Camera Roll. When I import them into the mobile Lightroom app, they are underexposed or overexposed. The altered images are what I get if I upload into Lightroom Classic (desktop). 

My workaround is Airdropping the photos to my laptop and import them into LR. The original quality is maintained, but it's A LOT slower. 

I called Adobe in October and the rep said that they were aware of the issue, the mobile app is fine, and it's Apple that needs to fix the iOS. 

Several iOS updates have come out since then. I'm on 13.2.3, but the issue with the mobile LR app remains. 

The photos I've mostly been focused on were taken with Camera+ 2 app (TIFF) and iPhone Camera app (highest quality) in September. I have several thousand from a trip I need to get into LR Classic. Airdropping them all isn't feasible. 

Any help is appreciated. Thanks!

Responses

548 Messages

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12.4K Points

1 y ago

I can't help but I do know that there is an issue with iOS 13. I have other issues with my photos in my iPhone camera roll which the engineers are aware of and a bug has been logged. Many iPhone users have major problems with their photos on their i devices and have reported issues in the Apple Community forum. 

322 Messages

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5.5K Points

1 y ago

Hi David,
I am using iOS 13.2.3 on an iPhone 11 PRO and have tested it with Camera+ (without 2) a second ago.
Have taken 3 pictures , one raw, one jpg and one TIFF, all has been imported into LR CC mobile 5.0.0 CD9771 and all 3 are looking fine.
According Rosa this is not a surprise because not all users are affected.
In the next step I have tried to import the pictures direct from iPhone to my MacBookPro with Mojave and it worked after my Mac has installed a little piece of software. It was done with the Apple Digital Picture App you find in Launch Pad under Others. 
best regards
Peter

322 Messages

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5.5K Points

PS: If you have a Windows PC it is even easier, just connect your iPhone with the PC and open the DCIM folder with the Windows Explorer

1 Message

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80 Points

1 y ago

Same problem here with an IPhone 11 Max Pro! ALL RAW Files are heavily overexposed at about 1-2 stops, very annoying. I shoot my images with ProCamera or Halide. ProCamera says hat the problem is known but atm they do not have any solutions. 

How can we get Apple to solve this problem?

Best regards,
Sven

548 Messages

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12.4K Points

Hello Sven,

You need to contact Apple Support and explain your problem.

I have an ongoing problem with photos in the Photo App on my iPhone. Apple Engineers did log the issue as bug, which I reported not long after iOS 13 was released. Apple Support contacted me a couple of days ago and there has been no resolution or a fix to the bug as yet. 

 https://discussions.apple.com/welcome

11 Messages

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132 Points

2 m ago

I have the same issue with RAW images getting overexposed by 1.5-2 stops in LR. It makes LR pretty useless. You can’t just adjust the exposure settings, highlights don’t come back. I sometimes get better results using the stupid photos app!  But I can’t do any selective edits in the photos app. 

Employee

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248 Messages

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2.9K Points

2 m ago

Hi,

has the behaviour improved after the 6.2 release?

Please let us know which camera and exact format you are shooting with.

Thanks,
Ignacio

11 Messages

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132 Points

2 m ago

Hi,

It did not improve through updates. I was using an iPhone 12 Pro with the latest iOS and the latest version of Lightroom and still had the issue. Using the ProCamera app shooting proRAW or RAW.  I don’t know about jpeg I’ve never imported a JPEG into Lightroom from the photos app. 

I just erased my phone and set it up as a new phone to see if that would resolve the issue. I need more time to know for sure. I will report back when I’ve taken more images. 

I shouldn’t have had to erase my phone and set it all up as new though it was a lot of work. 

thank you for looking into this!  

Employee

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248 Messages

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2.9K Points

Hi,

thanks for letting us know.

Please never erase a phone nor uninstall the app to verify any fixes.

There should be an improvement connected to ProRAW imports in the 6.2 version.

You should notice it if you compare two images, one that's imported with the old version and one with the new one.

It would be great if you could share screen shots of how the images look after import, with info about image format and camera type.
What would also help would be the expected result for every attached screen shot.

Thanks,
Ignacio

Employee

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248 Messages

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2.9K Points

Btw if you want Lightroom to correctly handle imported images, please always use ProRAW or RAW (DNG).

TIFF files does not qualify as RAW files, in the sense that the import will not apply the camera profile needed. This also goes for JPG.

11 Messages

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132 Points

2 m ago

Sure. I actually did some digging and I think this is an iOS issue. I tried importing an image into Lightroom and it became much much more green than the original. I then tried importing that same image into Snspseed and it was also more green than the original. Not the same amount of green shift but still the same color shift. Every image that was changed on import into Lightroom was changed the same way with Snspseed. If Lightroom made it brighter, so did Snspseed. If Lightroom made it darker so did Snspseed.  

this is why I erased my phone and set it up as a new device so I wouldn’t carry any bugs over. 

here are screenshots of a proRAW image in the photos app, imported into the Lightroom app and imported into Snspseed. 

Photos app (correct color)

 

Lightroom (green)

Snapseed (greener)

(edited)

Employee

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248 Messages

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2.9K Points

Ok, can you please tap on Profiles and let us know which one is applied?
If you tap on the Auto button, does it get closer to the Photos rendering?

11 Messages

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132 Points

2 m ago

I only import RAW or proRAW images into Lightroom. If I shoot s jpeg it’s because I don’t care about the quality. 

11 Messages

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132 Points

2 m ago

I’ve since erased my iPhone and reset it as a new device and the problem has t happened again yet. So I can’t check the profile. Too bad. But I really think this is an iOS bug. I will report back if I can get this to happen again. 

11 Messages

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132 Points

2 m ago

Ok I imported the same shower picture and it is still turning green in Lightroom. When I click on camera profile it says “Adobe color” “Apple ProRAW 100”

11 Messages

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132 Points

2 m ago

Tapping the auto button made it more green.  Worse.


Employee

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248 Messages

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2.9K Points

Does the images turn more green with Auto when shooting with the ProCamera app, or do you also see this when using the Apple Camera app?

11 Messages

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132 Points

2 m ago

Right now new pictures aren’t changing color or exposure when imported into Lightroom it is working properly so far with pictures taken since erasing my phone.  Only old pictures I took before erasing my phone still change color or exposure. I’ll have to take more pictures and see if it’s still happening. I will report back. 

thank you so much for helping me figure this out!