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Adobe Photoshop Family

83 Messages

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2.4K Points

Sat, Dec 10, 2016 3:18 PM

Solved

Lightroom mobile: Old version of edit is exported

This has happened to me a bunch, both before and after the latest update.

Often I use LR Mobile to spot check how my photos look on a mobile device, then I go back in to edit. If I do and edit that involves photoshop and saves as a TIF or PSD often I will go back to LR Mobile and see the edited photo just as I expected, but when I save to camera roll an earlier stage in the edit is exported. If I try and change any attributes the image in LR Mobile with switch from the latest edit to the previous edit as soon as a slider is touched. 

This seems to happen consistently when I am viewing the TIF or PSD on my phone, then jump back in to photoshop to adjust. After LR desktop syncs the new edit it's in LR Mobile where the issue occurs. 

In these situations I've found no solution except to use dropbox to send the final edit to my phone.

Responses

Adobe Administrator

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9.1K Messages

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126.8K Points

4 years ago

How much time elapses between the edit in PS and the viewing on your phone? 

When finishing the file in PS, the image has to reload into Lightroom. Sync from your Desktop to the cloud and then sync back down to your phone after complete.  I am concerned that not enough time is allowed for the full sync up and down to take place. 

Can you provide a detailed time line on a failure with elapsed times for each operation?
Adobe Photography Products

Quality Engineering - Customer Advocacy

83 Messages

 • 

2.4K Points

4 years ago

This has happened at times when the desktop and mobile said they were up to date, I've had this still happen when the edit was days ago

83 Messages

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2.4K Points

4 years ago

This happens to all files that have been updated in PS after syncing with LRMobile. The updated image is shown in LRMobile but revert to original state when editing the develop module or save to camera roll. This happens to me constantly. @namespace url(http://www.w3.org/1999/xhtml);@namespace url(http://www.w3.org/1999/xhtml);@namespace url(http://www.w3.org/1999/xhtml);

Adobe Administrator

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9.1K Messages

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126.8K Points

4 years ago

Ignoring the mobile synced version, when you edit the file in Photoshop and then allow that edited version to return to Lightroom, does the edited version viewed in Lightroom update also? 
Adobe Photography Products

Quality Engineering - Customer Advocacy

83 Messages

 • 

2.4K Points

4 years ago

Yeah the desktop app has no issue. Edits in photoshop are reflected almost instantly in LR after saving.

Adobe Administrator

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9.1K Messages

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126.8K Points

4 years ago

And the edited file from Photoshop has membership in a Synced collection when it returns to Lightroom? (In Grid view there is a badge in the lower right of the thumbnail that when hovered upon, reveals the associated collections)
Adobe Photography Products

Quality Engineering - Customer Advocacy

83 Messages

 • 

2.4K Points

4 years ago

yes. This issue is 100% replicable on my end.

Create a collection. Sync collection with mobile. Add any Tif or PSD files to collection. Sync. Open Tif/PSD photo on LRMobile.  Switch back to LR Desktop. Command E (Open in Photoshop) and choose original image. Make any adjustment. Save. Sync. Pull up photo on LRMobile. Usually now I can see the updated adjustments on the photo in mobile. If I choose save to camera roll the image state from the original sync before the photoshop adjustment will save to my phone. Also if I choose to make any edit to the photo it reverts back to the original sync state.

Adobe Administrator

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9.1K Messages

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126.8K Points

4 years ago

If you are Hitting Command E from the Lightroom while in Develop, when the file returns you are still in Develop. If you hit [ G ] to go to Library:

1. Does the Syncing 1 Item Message appear in your identity plate?
2. After it disappears, and about 15 seconds later, does the image update on your mobile device?
Adobe Photography Products

Quality Engineering - Customer Advocacy

83 Messages

 • 

2.4K Points

4 years ago

yes

83 Messages

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2.4K Points

4 years ago

until i edit or export from mobile

Adobe Administrator

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9.1K Messages

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126.8K Points

4 years ago

So Editing in the mobile interface or Sharing from the mobile interface causes the image to revert to the version previous to the Edit In (as original)?
Adobe Photography Products

Quality Engineering - Customer Advocacy

83 Messages

 • 

2.4K Points

4 years ago

yes

83 Messages

 • 

2.4K Points

4 years ago

it reverts the edit state that was first synced to LRMobile.  Also to replicate I believe the initial synced photo has to be fully loaded on mobile, not just the thumbnail, as if it was edited or viewed at 100% zoom

Adobe Administrator

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9.1K Messages

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126.8K Points

4 years ago

I cannot duplicate that portion. The file that comes back from Photoshop the second time is intact after editing and does export correctly. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

83 Messages

 • 

2.4K Points

4 years ago

Make sure you load the full file on LRMobile not just the thumbnail. This error happens every time to me