Lightroom mobile: My presets and photos are gone after the update

Question

Lightroom mobile seems to have updated overnight and once I signed in again this morning all of my purchased presets are gone along with all of the photos have have stored and edited there.

Peter Baust · Answer

I do see photos on the server associated with the ID you are using in this forum. Can you say more about what you are seeing that suggests they are gone?

I do not see any presets - can you say how you originally installed the presets?

-Peter

Victoria Bampton · Answer

Were you (previously) signed into the Lightroom app, and syncing them with the cloud?

There has never been a way to add presets to the mobile app, other than uploading via the desktop app. But perhaps these were DNG images that were being sold as presets. You mention putting them into the preset file - I'm guessing this was an album?

It sounds like you were using the app in free mode, without signing in.

Peter Baust · Answer

You may be able to recover the files using the following method:https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

Adobe Photoshop Family

noel_esz03an6gr7u1

Lightroom mobile: My presets and photos are gone after the update

Responses

peter_baust

noel_esz03an6gr7u1

Victoria_Bampton_Lightroom_Queen

peter_baust

Helpful Widget

Tags