2 Messages
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100 Points
Wed, Jul 3, 2019 10:49 PM
Lightroom mobile: My presets and photos are gone after the update
Lightroom mobile seems to have updated overnight and once I signed in again this morning all of my purchased presets are gone along with all of the photos have have stored and edited there.
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2 years ago
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peter_baust
Adobe Administrator
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391 Messages
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6.2K Points
2 years ago
I do not see any presets - can you say how you originally installed the presets?
-Peter
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Victoria_Bampton_Lightroom_Queen
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6.3K Messages
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107.9K Points
2 years ago
There has never been a way to add presets to the mobile app, other than uploading via the desktop app. But perhaps these were DNG images that were being sold as presets. You mention putting them into the preset file - I'm guessing this was an album?
It sounds like you were using the app in free mode, without signing in.
Victoria Bampton a.k.a. The Lightroom Queen
www.lightroomqueen.com
Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.
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peter_baust
Adobe Administrator
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391 Messages
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6.2K Points
2 years ago
https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html
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