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1 Message

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70 Points

Thu, Nov 5, 2020 4:29 AM

Solved

Lightroom Mobile: My app will not let me upload a photo

My app won’t let me upload a photo from my camera roll ever since i updated it 

super annoying! Anyone help?

Responses

Adobe Administrator

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1K Messages

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17.4K Points

3 months ago

Some more information would be helpful. 
Would you let us know:
 
1. Brand and model of device you are using
2. Operating system and version
3. Screenshots of any error messages
4. Specific steps to reproduce the problem
 
Cheers

2 Messages

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72 Points

@Rick 


I am unable to share to Instagram from the mobile LR app on my iOS device.

iPhone 11 Pro

iOS Version 14.2

Tap the share icon at the top of the screen in LR and select Instagram to create the same error

See attached screen shot

Adobe Administrator

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1K Messages

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17.4K Points

Try updating your Instagram app. 

2 Messages

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72 Points

Hi Rick - I've tried that. I actually deleted the app and downloaded a fresh version - still no joy unfortuanately.



Adobe Administrator

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1K Messages

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17.4K Points

I can't reproduce your error. This issue was fixed with the last Instagram update. Perhaps power cycling your iPhone might help. Turn your phone completely off by pressing and holding a volume button and power button until you see a slider that allows you to turn off the phone.

Wait 30 seconds or so and turn it back on then try exporting again.

2 Messages

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70 Points

3 months ago

I have the same problem. I can’t add new photos from my IPhone to the App. I’m really frustrated. Before the App was so easy to handle...

Adobe Administrator

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9.2K Messages

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128K Points

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

Thank you so much! Its working again! :))

Employee

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180 Messages

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2.2K Points

Have you tried to look into the iOS Instagram app settings Photo settings?

Is it set to All Photos?

 

Thanks,

Ignacio