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Adobe Photoshop Family

88 Messages

 • 

1.3K Points

Mon, Jun 22, 2020 2:31 PM

In progress

Lightroom Mobile: Large Thumbnails Appear Blurry

Since the latest update (5.3.1), large photo thumbnails in library view appear blurry. This is the case for both my iPhone and iPad.

Responses

Adobe Administrator

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7.9K Messages

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115.1K Points

3 months ago

I just tested on iPad Pro 12 and iPhone 11 Pro Max and am not seeing the issue with the thumbnails zoomed to maximum size in either portrait or landscape.

Have you: 

Restarted the app?
Restarted your device?
Allowed time for sync?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

88 Messages

 • 

1.3K Points

I have restarted the app and the device, and all photos are synced. There are currently less than 500 iPhone photos in my library. Could it be caused by the HEIC format?

Adobe Administrator

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7.9K Messages

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115.1K Points

Mine are Heic, JPEG, Tiff, PSD, raw, DNG, etc. I don't see any difference based on image type. 

If you are subscribed and fully synced, you might want to consider reinstalling the App. It could be just a bad install. If you are not, uninstalling the App will result in data loss. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

88 Messages

 • 

1.3K Points

I reinstalled the app on both devices and the large thumbnails are still blurry. I reset all edits on some of the images, and the results are still the same.

Adobe Administrator

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7.9K Messages

 • 

115.1K Points

What iOS version are you running?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

88 Messages

 • 

1.3K Points

13.5.1

25 Messages

 • 

498 Points

2 months ago

Same problem here. Thumbnails very blurry if any sort of segmentation tuned on.

1 Message

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62 Points

Is there any solution to this problem? I'm still having the blurry thumbnails issue. Tried restarting and reinstalling and everything.