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Purdnost's profile

91 Messages

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1.4K Points

Mon, Jun 22, 2020 2:31 PM

Acknowledged

Lightroom Mobile: Large Thumbnails Appear Blurry

Since the latest update (5.3.1), large photo thumbnails in library view appear blurry. This is the case for both my iPhone and iPad.

Responses

Adobe Administrator

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9.5K Messages

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130.8K Points

8 months ago

I just tested on iPad Pro 12 and iPhone 11 Pro Max and am not seeing the issue with the thumbnails zoomed to maximum size in either portrait or landscape.

Have you: 

Restarted the app?
Restarted your device?
Allowed time for sync?
Adobe Photography Products

Quality Engineering - Customer Advocacy

91 Messages

 • 

1.4K Points

I have restarted the app and the device, and all photos are synced. There are currently less than 500 iPhone photos in my library. Could it be caused by the HEIC format?

Adobe Administrator

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9.5K Messages

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130.8K Points

Mine are Heic, JPEG, Tiff, PSD, raw, DNG, etc. I don't see any difference based on image type. 

If you are subscribed and fully synced, you might want to consider reinstalling the App. It could be just a bad install. If you are not, uninstalling the App will result in data loss. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

91 Messages

 • 

1.4K Points

I reinstalled the app on both devices and the large thumbnails are still blurry. I reset all edits on some of the images, and the results are still the same.

Adobe Administrator

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9.5K Messages

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130.8K Points

What iOS version are you running?
Adobe Photography Products

Quality Engineering - Customer Advocacy

91 Messages

 • 

1.4K Points

13.5.1

91 Messages

 • 

1.4K Points

Try setting Segmentation to None.

Adobe Administrator

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9.5K Messages

 • 

130.8K Points

Do you see it on all files or just some?

Update, I am able to see this on some files now.  Stand by while I check with the team. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

91 Messages

 • 

1.4K Points

For me, it's all of my photos (HEIC and JPG).

34 Messages

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638 Points

7 months ago

Same problem here. Thumbnails very blurry if any sort of segmentation tuned on.

5 Messages

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102 Points

Is there any solution to this problem? I'm still having the blurry thumbnails issue. Tried restarting and reinstalling and everything.

14 Messages

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322 Points

4 months ago

Same here...large thumbnail are totally blurry :-(

1 Message

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60 Points

4 months ago

This is happening to me as well. Large thumbnails in library preview have been perfect, suddenly image quality is inexplicably completely degraded. I’m using IOS 13.4. Logged in and out of app and updated Lightroom to 6.0.1 and toggled every setting. Would greatly appreciate a fix for this. Thanks 

5 Messages

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102 Points

6 days ago

@Rikk , is there any updates on this? The last official feedback was "Stand by while I check with the team." 8 months ago. I'd appreciate any updates on further developments. Thanks.