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372 Points
Mon, Dec 30, 2019 9:20 PM
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Lightroom Mobile (iPad): Crash on import
With the new update I am unable to import more that about 10-20 raw files before Lightroom crashes. Can cr.2 files from SD card attached via cable. Closes the app completely.Note: This conversation was created from a reply on: Lightroom Mobile: Allow Direct Importing images into iPad with ios 13.
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a year ago
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Rikk
Adobe Administrator
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9.2K Messages
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128.1K Points
a year ago
Do you get a crash report dialog?
Is the dialog from the OS or Adobe?
If no dialog then it sounds like a hardware failure - likely memory.
Quality Engineering - Customer Advocacy
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suzanne_mathia
20 Messages
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372 Points
a year ago
Thanks for responding. I am trying to find a viable way to use ipad while traveling and syncing back to classic via synced collection. It all works except for the direct import issue.
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Rikk
Adobe Administrator
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9.2K Messages
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128.1K Points
a year ago
What is the free space on the iPad?
How old is the iPad?
I assume you are on iOS 13.3? Lightroom 5.1 for iPad?
Have you tried uninstalling and reinstalling the App?
Quality Engineering - Customer Advocacy
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suzanne_mathia
20 Messages
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372 Points
a year ago
Ipad 9.7" modelA1673
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Rikk
Adobe Administrator
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9.2K Messages
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128.1K Points
a year ago
- Restart the iPad
- Launch Lightroom
- As soon as it crashes, restart Lightroom and immediately create a log file.
Instructions:iOS Log File
can be triggered when you open up the Lr Mobile settings and then navigate in to the Help & Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a diagnostic log will be generated and attached to your local mail client.
I will send you an email with the instructions where to send.
Quality Engineering - Customer Advocacy
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