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Adobe Photoshop Family

20 Messages

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372 Points

Mon, Dec 30, 2019 9:20 PM

Acknowledged

Lightroom Mobile (iPad): Crash on import

With the new update I am unable to import more that about 10-20 raw files before Lightroom crashes. Can cr.2 files from SD card attached via cable. Closes the app completely.Note: This conversation was created from a reply on: Lightroom Mobile: Allow Direct Importing images into iPad with ios 13.

Responses

Adobe Administrator

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9.2K Messages

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128.1K Points

a year ago

Suzanne, I find no crash reports from you under the email you've used on this forum. Do you use a different email?
Do you get a crash report dialog?
Is the dialog from the OS or Adobe?
If no dialog then it sounds like a hardware failure - likely memory. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

20 Messages

 • 

372 Points

a year ago

No crash report. Lightroom just shuts down. Ipad pro 9.7".
Thanks for responding. I am trying to find a viable way to use ipad while traveling and syncing back to classic via synced collection. It all works except for the direct import issue.

Adobe Administrator

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9.2K Messages

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128.1K Points

a year ago

Ah, I missed this was an iPad. Apologies

What is the free space on the iPad?
How old is the iPad? 
I assume you are on iOS 13.3? Lightroom 5.1 for iPad?
Have you tried uninstalling and reinstalling the App?
Adobe Photography Products

Quality Engineering - Customer Advocacy

20 Messages

 • 

372 Points

a year ago

30 gb of 123 used. All software updated. Reinstall ed lr.
Ipad 9.7" modelA1673

Adobe Administrator

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9.2K Messages

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128.1K Points

a year ago

Ok. That is a 2016 iPad Air and should meet specs no problem.

  1. Restart the iPad
  2. Launch Lightroom
  3. As soon as it crashes, restart Lightroom and immediately create a log file. 
Instructions: 

iOS Log File

can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help & Support section and long-press (2-3 sec) “Access our Support Forum”-entry and a  diagnostic log will be generated and attached to your local mail client.

I will send you an email with the instructions where to send. 
Adobe Photography Products

Quality Engineering - Customer Advocacy