Skip to main content
Adobe Photoshop Family

1 Message

 • 

1.1K Points

Tue, Aug 18, 2020 6:40 AM

Acknowledged

Lightroom Mobile: iOS: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

Responses

10 Messages

 • 

206 Points

5 months ago

Guys, theres an uptade 5.4.1, but for me didn't work. =(
i'm so sad of all this.
Can someone help me?

8 Messages

 • 

194 Points

5 months ago

The update did not work for me, it is the same library (PHOTOS and PRESETS) as half an hour ago.
I do appreciate the fast rollout of this update, thank you team Adobe for trying to fix the error.

10 Messages

 • 

206 Points

Me too. The same thing for me.

6 Messages

 • 

168 Points

Same. This is so frustrating

3 Messages

 • 

82 Points

5 months ago

The update did not work... same problem as yesterday! ☹️

17 Messages

 • 

254 Points

5 months ago

It worked for me. I went to the App Store to make sure it was 5.4.1, downloaded it and then opened LR from there. It reloaded all the photos and the presets are also available. I have not yet touched the computer updates. I'll wait until the end of the day.

8 Messages

 • 

194 Points

Hooray! Happy for you :)

5 Messages

 • 

102 Points

5 months ago

Opened the app today and was confused to see only one single photo from back in 2016. After some search arrived at this thread and updated to the 5.4.1 version but it did not help. Still no photos or presets from 4 years of editting.

297 Messages

 • 

5.3K Points

5 months ago

Adobe team, please implement a local backup function for pictures, the edits, album and folder structure plus presets. You see how easily a data loss can happen.

297 Messages

 • 

5.3K Points

PS: I am 100% sure that Adobe is investigating all possible ways to bring back the lost pictures, because the current situation is an unseen disaster

24 Messages

 • 

308 Points

+1

24 Messages

 • 

308 Points

For non adobe creative cloud synced customer who don't have a full iCloud / Mac / Pc of the previous days  backup of their full device, I'm afraid :
- There is no other solution
- Adobe don't care that much because they aren't creative cloud paying customers.

297 Messages

 • 

5.3K Points

Kris, this is really a disaster for Adobe and they will try all they can to find a fix, but you are right, an existing Apple iCloud or iTunes Backup is probably the only chance. We should ask Apple for a better restore functionality as well, because to restore the whole iPad instead of a single app is not a good way.

6 Messages

 • 

196 Points

You can restore single app by 3u tools for windows users

24 Messages

 • 

308 Points

Peter Obermeier 

True.
Apple should implement a per app restore, as with macOS Time machine.

 I am trying macOS app amazing (my upgrade +- 20 $) for avoiding future iOS issues, who can appendicitis's with any software / company. Please Procreate don't.
I'm not fully used to it, and don't know if you can restore just one app.
i am pretty sure you can retrieve Lightroom files from previous backup.

What they are doing better than apple ! :

their own backups are incrementals for one month :
One big slow backup
after, only the daily, hourly, weekly,  differences are backup if you want it to (+- as Time machine).
Backup differences are keeped one month.
Backups can be located on external drive.

https://imazing.com

Saddly the good days of apple are behind them. No more Time machine like innovation. just little UI things and gadgets every years. Laptop with non-upgradable memory & disk storage after buying.

Sorry for my English.

24 Messages

 • 

308 Points

Abdullah Takrouri Thank you. For mac users you can restore only Lightroom or only his files, from a previous Backup, with amazing app. https://imazing.com Paying once, but perhaps worth it for future issues.

297 Messages

 • 

5.3K Points

If you have a PC and Mac, then you could do that, but a lot users use only the free version and store all on mobile device. And I am not aware that there is a single restore on a mobile device. Sad!

Champion

 • 

3.3K Messages

 • 

58K Points

There is a restore method if you use an iPhone or iPad and make automatic backups to Apple iCloud. You'll have to restore the entire device, however.

Johan W. Elzenga,

http://www.johanfoto.com

24 Messages

 • 

308 Points

 Johan Elzenga You areRight, but not everyone have enough iCloud space storage to do full devices backups. No iCloud full backu,  no Personal Computer full backup with no Adobe creative cloud subscription and sync means :

Adobe lightroom iOS 5.4 update deleted all customers data, pictures and presets.

I hope most buyed presets will be found again in the iTunes Store purchase history.

19 Messages

 • 

326 Points

5 months ago

Still not resolved?

6 Messages

 • 

168 Points

No :(

19 Messages

 • 

326 Points

Gosh... I miss my presets

19 Messages

 • 

326 Points



5.4.1 didn't help.

Seriously guys!!!

1 Message

 • 

60 Points

5 months ago

Some problem here on version 5.4.1 :(
Please fix

2 Messages

 • 

72 Points

5 months ago

5.4.1 is not working for me and it seems like it's not working for many others as well.

 

Adobe Administrator

 • 

9.1K Messages

 • 

126.8K Points

5 months ago

Please note that the official post on this thread has been updated to include additional information.
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

112 Points

Updated and still missing everything i once had.. I believe in y’all Adobe.

1 Message

 • 

122 Points

So, the way that I read that official response is ‘sorry if you updated and lost everything, there is no way of getting it back. But, for those who didn’t update, everything should be fine.’

Am I reading that right? There is no response to say we are working on getting your presets/images back.

5 Messages

 • 

142 Points

I updated it to the new function but it still doesn’t work... I still miss more dan 1 year of photo’s.

4 Messages

 • 

194 Points

Unfortunately for some people who have an iOS that auto updates apps, my phone automatically did the LightRoom Update 5.4.0 so “skipping” that bad update really doesn’t work.

6 Messages

 • 

168 Points

The statement is so terrible. Like there has to be a way to restore the previous version of the app?

1 Message

 • 

82 Points

5.4.1 didn’t work for me either.

So many people have lost vast numbers of photos and presets simply by downloading an update - and there’s no fix from Adobe. 

Losing photos is absolutely the worst outcome for anyone who uses any  program.....and yet entire libraries and paid-for preset collections have simply disappeared.

How on earth was this allowed to happen - it is the fundamental safeguard, the need to protect the photos. It's incomprehensible to me that Adobe can just brush it off.

3 Messages

 • 

82 Points

Sorry, but this can't be your truth, Adobe! We've lost the pictures, data, presets because of your update 5.4.0 and the new update 5.4.1 didn't work.

The loss of data is the worst thing a provider can do to its customers. you can't leave customers without a solution! So please keep working on a solution!

24 Messages

 • 

308 Points

Hi. a customer here. The solution without adobe creative cloud sync subscription  (I haven't currently)+ sync enabled,
 is an iPhone or iPad full restore from one either iTunes/finder/iCloud Backup done previous  5.4 Lightroom update (App Store says 3 days ago before 20/08/2020) .
Done it successfully from a 16/08/2020  backup. All files / presets restored. 
Then, Lightroom update with 5.4.1 with no issue.

If there is no iTunes/finder/iCloud full Backup, I'm afraid there is no solution.


24 Messages

 • 

308 Points

Plus the full device restore is a pain in the ass.

5 Messages

 • 

166 Points

THIS IS INSANE. You deleted ALLLLLL of my hundreds of dollars of presets and pictures and you just say it's OUR responsibility to RESTORE our devices??? Are you serious?! How is this not a lawsuit!?

19 Messages

 • 

326 Points

Will need to try this.

19 Messages

 • 

326 Points

I have only one iCloud Backup and it was from today. Fuck me

1 Message

 • 

80 Points

All that time putting into a restore only to find out that my only backup I could choose from was from last night. :(

19 Messages

 • 

326 Points

Same here. This is so bad

2 Messages

 • 

122 Points

5 months ago

This reply was created from a merged topic originally titled Missing Presets On Lightroom Mobile.

I’m very upset that my presets are all missing from Lightroom mobile!! I have a small fortune invested in them and I went on to use it a few minutes ago and noticed they were all gone. I’m extremely upset and I hope that I get my Presets back because I have probably $200 worth of Presets and that’s not cool!

24 Messages

 • 

308 Points

hi, perhaps you could find those buyings in the iTunes Store purchase history ? all the best.

5 Messages

 • 

166 Points

Same and I am livid!

41 Messages

 • 

816 Points

You’re only missing presets? You have purchased them so can just download them again can’t you?

17 Messages

 • 

254 Points

5 months ago

I am one of the lucky ones on this thread. I have my photos and presets. I am running iOS 13.6 on an iPhone 11 Pro. My main editing is done in LRClassic and I use LR as a supplement. I also just checked the web version lightroom.adobe.com and my edits and photos are there too. I'll ask a dumb question. If I didn't have the photos on my phone or iPad would they also be gone from the web? Is the web just a sync from LR mobile? 

297 Messages

 • 

5.3K Points

Hi Betsy, I understand that all users without an actual sync to Adobe cloud are affected. Without a subscription it is not possible to sync to sync to Adobe cloud. And users with subscription but paused sync are affected as well. 

24 Messages

 • 

308 Points

+1

4 Messages

 • 

112 Points

5 months ago

Update still hasn’t fixed the issue! Presets and photos still missing :( please fix!

1 Message

 • 

82 Points

5 months ago

My presets are literally all gone and I have none saved as a Dng file. This is TERRIBLE

1 Message

 • 

120 Points

5 months ago

You could try to restore your data.Check this on your device:
Settings - apple id - icloud - manage storage - backups - select your current device - search for Lightroom in apps. 

If it switched on and showing some size. You could try next.
Better on another device. Reset device. And login to your apple id. Select to restore device from icloud backup. Select backup with date before data erasing. After restoring. Check Lightroom version in app store (it should be last). And now you could load the app. 




1 Message

 • 

60 Points

Kirill, I can see my iPad has 462GB backed up to iCloud from Lightroom. I can’t see how to restore it though?