Lightroom Mobile: iOS: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Same here. Everything back to March, all photos and presets.

Have a CC sub/account and I want to say it syncs with the cloud. But as I am outsite my trial period, I am not sure if I reverted back to the library of photos plus presents from the last moment of said trial period.

This is what I am thinking as well, but I fear for a corruption in the cloud, which would communicate with the restored iPhone in theory and then mess things up again?

the same(!!! I lost my presets and photos

Hi Liselotte,
I am using LR Cloud as my main App and all my pictures and presets are still there even I have updated to the buggy version. I have a 1TB subscription (payed Cloud storage) and sync was enabled.
From my point of view I see no corrupt cloud, it is all an issue with the unsynced pictures and presets. 
I am sure Adobe is frantically looking for a fix together with Apple.
The general issue is that there is no local backup functionality in LR Cloud. And Apple has no selective Restore functionality, all you can do is to restore the complete iOS device which is often a real pain and not working in every case. 
Summary: If you have synced all your pictures you should be fine.

If Backup before 3 days exist, adobe twitter support gave me a good trick : we can retrieve our files without restoring all device :
https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm... 

This is just for photos not Presets?

Sanjin Hazbic 
They misinformed me, anyway.
I think it's it doesn't work with a device with no more files they asking us too copy this way. (Sorry).

"The team is investigating and we'll share an update with affected customers as soon as possible.

Regardless of whether or not you are subscribed - do not uninstall the app!"

This is all we know! :( 

Love how I uninstalled

This better work regardless if I installed or uninstalled the app.. we weren’t getting answers so of course most of us are going to try possible methods to fix the situation since we were getting little answers.. Adobe fix this!

Fully agree on this

Very very true! Especially since a lot of us are paying for the software.

@Ron Cartier
There we are, a chap who didn't sync now threatening a Class Action because of his own mistake. No law firm on the planet will even talk to you about this unless you are willing to post a big check for advance legal work, and then will tell you that you have no standing anyway.

I didn’t install the update just making a comment that adobe bears responsibility to they’re customers. I never update immediately always wait to see what bugs come out. Plus I back up to 3 separate storage systems. Been a professional photographer since 1970.

I’m very nervoussssss

What happened to the Lightroom app??? 

We need a LOT more info if you really want (need) help:

What OS, what version of LR? Do you have a backup? Do all the modules work or are you locked out of just Develop? Did you recently update the app from the CC application? 

From reading this thread does it just involve people using the free accounts or those that turned off sync to the cloud? 

I used the free account.. however my girlfriend is using a free account and after update everything was good.

For me all presets and photos were gone

Everything of mine is gone too, only the photo I was working on somehow managed to remain. All presets gone as well. I was on iOS 13.6.1 iPhone XS Max.

I use the free app, today all photos and presets are gone back to July 2019.

So sad this