mohamad_alif_eqnur

1 Message

•

1.1K Points

Tue, Aug 18, 2020 6:40 AM

Acknowledged

Lightroom Mobile: iOS: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

Responses

Official Solution

Rikk

Adobe Administrator

•

9.1K Messages

•

126.8K Points

5 months ago

Updated 8/19/2020. 3:30 PM Central:

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

If you are affected by this issue, please refer to the information in this forum thread.

Note:

No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.

Adobe Photography Products

Quality Engineering - Customer Advocacy

nicole_fantauzzi_pennente

1 Message

•

62 Points

I have the same issue. Photos & Presets are gone. I am SUBSCRIBED

5 months ago

vivi_grinsekatze

1 Message

•

62 Points

I have the Same Problem!

5 months ago

ashley_miller_k8f33pfvkimbd

2 Messages

•

72 Points

Same issue. I was not subscribed but I am now.

5 months ago

selika_benavides

1 Message

•

62 Points

I was about to cry when I realized everything was gone, & now I’m realizing I’m not alone on this.

5 months ago

silvina_rosa

4 Messages

•

112 Points

Everything I had is gone too! How do I get my pictures and presets back?

5 months ago

silvina_rosa

4 Messages

•

112 Points

I followed the link but I can’t tell if I’m “subscribed”, I’ve lost everything since March 2019

5 months ago

anndrea_torres_e

2 Messages

•

72 Points

I have the same problem!!

5 months ago

jenna_vega

2 Messages

•

72 Points

I’m new here, but has been using free version of LR on my iPhone since feb 2020 and everything is gone. Not sure what subscribed means, but I’m assuming I’m unsubscribes?

5 months ago

jenna_vega

2 Messages

•

72 Points

I’m new here, but has been using free version of LR on my iPhone since feb 2020 and everything is gone. Not sure what subscribed means, but I’m assuming I’m unsubscribes?

5 months ago

anndrea_torres_e

2 Messages

•

72 Points

I have the same problem!! Everything is gone. I’m unsubscribe since a few months.

5 months ago

amanda_lynn_kbla63xqfr2o6

2 Messages

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70 Points

I’m having the same problem!!

5 months ago

gabriela_calasans

2 Messages

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70 Points

I’ve the same problem, I just opened my LR mobile to edit some pictures and noticed my presets that I created and purchased and pictures from the last month are gone!!!

5 months ago

elmie_kolesnikova

1 Message

•

62 Points

I lost my own presets and the ones I bought! I turned off sincing because I couldn’t deal with Lightroom auto downloading all of my pictures from camera roll before I got a chance to delete the bad ones. It’s insane is all my work really lost? I am subscribed, I checked the link that you provided. None of my new photos or presets are there :( Probably because I stopped the sincing.

5 months ago

meredith_audet

1 Message

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60 Points

Subscribed no watermark

5 months ago

melanie_bhq069oea1yy8

3 Messages

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82 Points

Same here - all photos, presets and settings are gone after the update yesterday (ios: lightroom mobile App)

5 months ago

yu_shih

1 Message

•

62 Points

Same here, all presets are gone........ (ios too)

5 months ago

martyna_urek

1 Message

•

62 Points

What can happen if I uninstalled the app in the meantime?

5 months ago

ewelina_uksza

3 Messages

•

80 Points

I have the same. I’m subscribed

5 months ago

miree_pink

1 Message

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62 Points

I am not subscribed. I am using the mobile version free and I have the same problem since yesterday. All my photos and presets of this year were deleted. The last photo I can see is from December 2019.

5 months ago

magda_waw

2 Messages

•

72 Points

Same here, I really need all my photos and presets (which were bought and expensive) back! I need them for my job and I feel confused :/ subscribed

5 months ago

britney_campbell_f4g1c37vzk8e2

1 Message

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62 Points

I lost all of my presets and edited photos. I'm unsubscribed.

5 months ago

sharella_ruts

5 Messages

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142 Points

I lost all my presets and edited photos. I’m unsubscribed

5 months ago

fmfasat7yg9jr

2 Messages

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66 Points

The same. I’ve lost over 1k photos. This is “the best” gift for the International photography Day ever! I’m subscribed

5 months ago

fmfasat7yg9jr

2 Messages

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66 Points

The same. I’ve lost over 1k photos. This is “the best” gift for the International photography Day ever! I’m subscribed

5 months ago

cedric_trinidad

1 Message

•

80 Points

Same. I lost all my presets and photos since 2017! Is this something that can be fixed? This is devastating

5 months ago

pedro_de_lachiondo

1 Message

•

82 Points

Same here. From Spain. Woke up today morning and everything is GONE. My job depends on Lightroom. Don’t understand how can Adobe could make a mistake like this..

5 months ago

rachel_eustace

6 Messages

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168 Points

Ugh I couldn’t find help until now so I uninstalled. Ughhhhh great. I’m subscribed and I’ve checked the website, all gone.

5 months ago

auf_inthuprapa

3 Messages

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72 Points

i also lost all my pictures, pls investigate and let me ASAP

5 months ago

auf_inthuprapa

3 Messages

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72 Points

i just checked, i lost almost all the pictures, only 2013-2016 is still have but after that all gone and i can't check i'm subscribe or not..

5 months ago

kayla_i95qrhhw2wtjd

4 Messages

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116 Points

The help chat told me I was unsubscribed and there is not a free version of lightroom -_-

5 months ago

erin_trowbridge

1 Message

•

62 Points

Same thing happened to me! Please fix this!!!

5 months ago

liselotte_5p07tyqo6fkmd

8 Messages

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194 Points

I can log in with the same account that I use for all my Adobe products: Lightroom app trial has ended so cannot see anything.

5 months ago

christy_chan

1 Message

•

60 Points

Same here....all photos and presets are gone...pls help!

5 months ago

laura_calvo_londo_o

1 Message

•

60 Points

The same happened to me. I don’t see most of my photos and edits

5 months ago

romane_borne

1 Message

•

60 Points

Same...

5 months ago

gabriela_calasans

2 Messages

•

70 Points

Same happened to me, I’m not subscribed.

5 months ago

kathy_w_gstpe21vbgn0y

4 Messages

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194 Points

I wish you would publicized this issue so people knew NOT to uninstall to try to fix this issue. I’ve already done that because I couldn’t get responses anywhere else

5 months ago

kathy_w_gstpe21vbgn0y

4 Messages

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194 Points

I wish you would publicized this issue so people knew NOT to uninstall to try to fix this issue. I’ve already done that because I couldn’t get responses anywhere else

5 months ago

patrik_fross

1 Message

•

64 Points

Hey Adobe... i Need The App... i lost a lot of Money. I booked a Trip to Greece and all the pictures (some of them are solded) are missed After the update. This is a Big Problem! So Come on and Fix it.

5 months ago

matheus_santhiago_scholze

1 Message

•

62 Points

Same here

5 months ago

wagner_dorneles

10 Messages

•

206 Points

@Rikk Flohr
Do you have any updated to us?

5 months ago

jaclyn_schoon

3 Messages

•

82 Points

...I wish I would have known NOT to uninstall in attempt to fix the issue. What a mess.

5 months ago

jaclyn_schoon

3 Messages

•

82 Points

...I wish I would have known NOT to uninstall in attempt to fix the issue. What a mess.

5 months ago

wagner_dorneles

10 Messages

•

206 Points

Guys, theres an uptade 5.4.1, but for me didn't work. =(
i'm so sad of all this.
Can someone help me?

5 months ago

lynn_yguavgb1anzk

1 Message

•

62 Points

I also just updated the app and none of my photos came back OR my presets that I spent endless hours creating!!! PLEASE UPDATE SO OUR INTERESTS ARE RETURNED TO THEIR ORIGINAL STATE ADOBE

5 months ago

britt_machielsen

1 Message

•

62 Points

New update doesn’t work.

5 months ago

wagner_dorneles

10 Messages

•

206 Points

Please, come back to 5.3.1 version.
We need all the presets and photos back.
A lot of guys here use to work.
Pleaseee ADOBE

5 months ago

ashley_miller_k8f33pfvkimbd

2 Messages

•

72 Points

New update didn’t work for me either. Very frustrated! I spent money on those presents and lost so many photos.

5 months ago

johnny_tran_j2wuff9arsxo1

2 Messages

•

72 Points

it didn't work for me, i didn't delete the app or anything and none of my pictures and preset are there.

5 months ago

elyse_george

1 Message

•

84 Points

The update did not work for me as well. Years of preset work is gone.

5 months ago

kate_matsevych

1 Message

•

82 Points

The same! But the problem is not in the pictures, I saved more than 300 different presets and everything was so organized in different folders

5 months ago

miu_miu_5w28bkgzjrvra

1 Message

•

64 Points

update 5.4.1 did not work !

5 months ago

wikanda_thapnak

3 Messages

•

102 Points

New update didnt work!!! I need all my photos and presets back!

5 months ago

wikanda_thapnak

3 Messages

•

102 Points

New update didnt work!!! I need all my photos and presets back!

5 months ago

carlos_alves_b60cmnnoo9utn

1 Message

•

60 Points

i just lost all my stuffs to.. i didnt delete the app i updated like they said they fix it, instaled new version but still lost everything, for one of my works i use this app, i had all prep to brands and now, no photos, my presets, all gone.. pls try the max you so we can get back our stuffs

5 months ago

wagner_dorneles

10 Messages

•

206 Points

It is very amateurish not to have a form of recovery or error that you made, Adobe. Do you realize how many workers you may have affected? Photos are memories and you just ended them.

5 months ago

julia_sergeevna

2 Messages

•

70 Points

Your update didn't help bring back the photos and presets! Bring back the photos and presets thanks to your update!

5 months ago

ewelina_uksza

3 Messages

•

80 Points

Same here :( everything is gone, I’m subscribed and need my presets for my job :/

5 months ago

merete_hegna

4 Messages

•

100 Points

There must be something that can be done, as you (Adobe) fucked up, and not the customer. We're talking about people's work and lively hood here!

5 months ago

kayla_i95qrhhw2wtjd

4 Messages

•

116 Points

So that’s it? Everything’s just gone??

5 months ago

merete_hegna

4 Messages

•

100 Points

Looks like it, kayla.

5 months ago

kayla_i95qrhhw2wtjd

4 Messages

•

116 Points

I’m going to try and get my presets back by uploading the edited photos that I still have and save the presets that way. Has anyone tried that yet? This is ridiculous.

5 months ago

kayla_i95qrhhw2wtjd

4 Messages

•

116 Points

I’m going to try and get my presets back by uploading the edited photos that I still have and save the presets that way. Has anyone tried that yet? This is ridiculous.

5 months ago

merete_hegna

4 Messages

•

100 Points

Doesn't work, sadly, as they've been exported as a different file. It's not a .DNG.

5 months ago

solomiyak2003

3 Messages

•

116 Points

What the hell? How did you improve the program? All people lost photos and presets. Give it all back to us !!!

5 months ago

laura_kendrall

2 Messages

•

72 Points

This is unbelievable. And I don’t ever update... it must have auto updated. Paid subscription too... why isn’t it in the cloud somewhere??

5 months ago

laura_kendrall

2 Messages

•

72 Points

This is unbelievable. And I don’t ever update... it must have auto updated. Paid subscription too... why isn’t it in the cloud somewhere??

5 months ago

merete_hegna

4 Messages

•

100 Points

I don't understand how it could delete our cloud saves. I have a paid subscription too, a ton of work is gone. Photos, edits and presets. Adobe, please answer us. Is there anything we can do to recover the files? This is on you, not us as a customer/user.

5 months ago

alexandra_l_pez_dalbitpbjn4fc

2 Messages

•

70 Points

Same thing happened to me

5 months ago

alexandra_l_pez_dalbitpbjn4fc

2 Messages

•

70 Points

Same thing happened to me

5 months ago

auf_inthuprapa

3 Messages

•

72 Points

It’s still doesn’t work! all photos wasn’t back!

5 months ago

funfitnessfamily

2 Messages

•

94 Points

This is NOT okay Adobe!! You do know many of us are social influencers. Let’s all band together and get this trending. #adobesucks This is hundreds upon hundreds of your customers time and creativity lost!

5 months ago

funfitnessfamily

2 Messages

•

94 Points

5 months ago

kris_lap

24 Messages

•

308 Points

I was able to have back my Lightroom ios files, withoud adobe cloud account / sync.
First Done a restore from a 16/08 full backup from finder. (ex Itunes backup)
Maybe choosed wrong backup (wrong date name) = No files and lightromm 5.4.1.

Then erased my iphone.
Restored it from 16/08 backup (usb plugged in computer)
Obtained Lightroom 5.3xxx and my files
Downloaded all the apps again on wifi network

The pain in the ass is that i can't log anymore in iphone/settingspersonal account/ itunes store & appstore :

impossible connexion / authentification failed
The identiification code is right (from 1password, connected on other devices)

5 months ago

filipa_martins_9il6nynguc9b8

2 Messages

•

90 Points

update 5.4.1 did not bring back the photos and presets. I wonder who will take responsibility? it is very serious what happened

5 months ago

ewelina_wojtyczka

1 Message

•

80 Points

Rikk, we understand the annoucement, however this doesnt solve the problem. People lost months/years of their work. Apologies will not bring it back. We all are waiting for a solution from your engineers. What would you do in our shoes? We are asking for a valid support.

5 months ago

abdullah_takrouri

6 Messages

•

196 Points

Same happened to me
I get everything back from iphone backup after 5.4.1

5 months ago

david_kniazevas

5 Messages

•

102 Points

Does restoring the 2 days old iCloud backup mean I will lose photos in the camera roll from the last 2 days + any other data from that time period? Never had to resort to using a backup so slightly nervous about it.

5 months ago

lauren_lambert

5 Messages

•

166 Points

This is just. I can't even. :( I have lost hundreds of dollars of presets :(

5 months ago

kris_lap

24 Messages

•

308 Points

Rikk Flohr hi. Could customer find out their in app buyed presets in iTunes / App Store history purchase please ?

5 months ago

macaila_marie_nicole_leard

4 Messages

•

114 Points

So that’s just it??? We lose pictures and presets that we’ve spent our own money on??? What the f**k Adobe!? That’s ridiculous

5 months ago

macaila_marie_nicole_leard

4 Messages

•

114 Points

So that’s just it??? We lose pictures and presets that we’ve spent our own money on??? What the f**k Adobe!? That’s ridiculous

5 months ago

kris_lap

24 Messages

•

308 Points

If Backup before 3 days exist, adobe twitter support gave me a good trick :
we can retrieve our files without restoring all device :
https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

5 months ago

sanjin_hazbic

19 Messages

•

326 Points

Link not working

5 months ago

kris_lap

24 Messages

•

308 Points

they gave me Wrong advice I think. Sorry. you cannot copy flies you have no more. Edited it, but it not shows and I can't right now.

the link just In case :

https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

5 months ago

ron_cartier

2 Messages

•

70 Points

So I’m out financially due to your flawed update. What are you going todo, I feel at least a free year of subscriptions for your users would be the least you could do, cheaper than a class action lawsuit I would think.

5 months ago

kris_huysmans

1 Message

•

62 Points

Same problem for me. My last iPhone backup is from today so that won’t help. Is there any way to restore 2 years of work?

5 months ago

peter_obermeier_5n1m1dvgiycd0

300 Messages

•

5.3K Points

Hi Kris, please try a restore anyway. In Apple helpdesk document I have found these lines: „... 3.Sign in to iCloud with your Apple ID.
Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts.“
https://support.apple.com/en-us/HT204184

5 months ago

david_kniazevas

5 Messages

•

102 Points

There will probably be several different date iCloud backups to chose from when you are restoring (that's how it was for me at least).

5 months ago

jao_van_de_lagemaat

259 Messages

•

6.1K Points

No if you have no backups from before the event and were not syncing to the cloud, the data is gone and unrecoverable. The data on the phone is strongly encrypted and if it gets released from active storage, it is unrecoverable even if it is still in bits on the phone's memory. This is what makes security strong on iPhones and modern Android phones (you can't read data of a phone without knowing the passcode even if you take the memory out and directly connect to it as the whole thing is encrypted and encrypted per app using separate keys) but also makes it that you have to make absolutely sure you have backups of your important data in the cloud or on physical media. That doesn't excuse the error made here but it is very important you don't leave important data in one place. Phones die all the time.

5 months ago

jao_van_de_lagemaat

259 Messages

•

6.1K Points

but if you have backups from before the event you should be able to recover

5 months ago

mjmaisey

4 Messages

•

130 Points

Rikk, why did I have to hear about this avoidable serious data loss defect via The Register three days after Adobe were aware of it? Although I am a subscriber, this could still have affected photos not yet synced to cloud. A post on a forum is not good enough.

The fundamental purpose of a DAM is to safely store assets, not delete them. Adobe should have quickly and proactively warned all users via email not to open the app before updating. Hopefully this was simply epically poor incident response compounding an already horrendous QA problem, rather than an intentional decision. Regardless of many Adobe LR features that I love, I could not consider Abobe a serious player if you have put avoiding corporate embarrassment ahead of your users' data.

This is giving me serious pause for thought over whether to move away from Adobe after almost a decade as a loyal Lightroom / CC Photography Cloud customer. If you cannot catch a defect this obvious or respond in the right way to it, it does not give me confidence that you will manage more subtle issues that might endanger my data.

In order to rebuild trust after this type of incident, it is common for companies to publish a transparent incident analysis showing that they have identified and understood root causes, have learned from them and are addressing them. https://aws.amazon.com/message/41926/ is a good example of doing this well - ironically, for an incident that affected Adobe's cloud services.

Will Adobe be doing this?

5 months ago

kris_huysmans_gjboafi0pe8rf

2 Messages

•

70 Points

Thank you all for your helpful replies!

I happened to find an iCloud backup from before the wrecking Lightroom update a few days ago. However when I restored this backup, it took a few hours to load the Lightroom app (seemed stuck, I was hoping it was download the library of several gigabytes). Then it suddenly started to reload (new loading circle) and loaded really fast. When I opened the app it was the newest version with still no library.

I'm restoring again now, since somehow the files should be there (it's a backup from before the update). I'll immediately turn off automatic app updates.

Any ideas about how to handle this & make sure it installs the old version with library?!

Thanks!!
Kris

5 months ago

xuan_hu_4v17py1j4pmsl

2 Messages

•

70 Points

Can you let me know what can Adobe do to compensate this? Right now with everything purged, it is extremely frustrating and also no need to stay on the ecosystem anymore.

5 months ago

Becledonne

1 Message

•

60 Points

@Rikk this is not okay. I have spent 100s of dollars on my presets and now get to buy them again, because of an update? I pay monthly for this app and loved how easy it was to use, but this is just wrong.

3 months ago

Audrey Leclerc

1 Message

•

60 Points

@Rikk you said Lightroom classic is not affected, wrong ! I lost all my preset and Have some work to do !

So what are we supposed to do now ?

2 months ago

Rikk

Adobe Administrator

•

9.1K Messages

•

126.8K Points

Lightroom Classic does not sync presets to or from the Ecosystem clients of which Lightroom iOS is a member. As such this issue could not have affected your Lightroom Classic presets.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 months ago

tim_ryland

33 Messages

•

628 Points

5 months ago

Same here, luckily I still have my pictures stored elsewhere, but I have lost all the ones I had editted in Lightroom. How can Adobe let something like this happen?

alejandro_arellano

1 Message

•

64 Points

Hello. I lost my pictures like everyone else. I was furious, very angry, but thanks to my iCloud backup and because I didn't have automatic app updates turned on and because I hadn't backed up to iCloud after the app update (it's done every night), I was able to restore EVERYTHING. I'm not going to upgrade again in a few years.

5 months ago

sanjin_hazbic

19 Messages

•

326 Points

How were you able to find an old backup if the phone is doing the backup everyday? Mine is doing a back up every day :/

5 months ago

sherry_pie

1 Message

•

80 Points

Can we sue Adobe?

5 months ago

xuan_hu_4v17py1j4pmsl

2 Messages

•

70 Points

Yes, can we? I lost all my work, I don't even know how to proceed, the Adobe chat is just not useful at all :(

5 months ago

sabrina_etter

2 Messages

•

72 Points

Did you got it back already?

5 months ago

Victoria_Bampton_Lightroom_Queen

Champion

•

6.1K Messages

•

106.1K Points

5 months ago

Was this the free version, or do you have a subscription?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

tim_ryland

33 Messages

•

628 Points

5 months ago

Mines subscription. Also noticed Watermark font and size have been lost.

christoph_willerscheidt

4 Messages

•

334 Points

5 months ago

Hello, same issue here. After the automatic update to Lightroom mobile 5.4 on my iPad Pro (active subscription), my whole library is lost. I tried to restore my iPad from backup and it did in fact restore my 50GB lightroom libary (it shows in iPad Preferences/Storage), BUT as soon as i tried to launch the app, it again deleted the whole library. Also, looking again in Preferences, now Lightroom shrinked from 50GB to 500MB, so in fact launching the new App version 5.4 deletes the library. I still have that iCloud backup though, so please fix this very urgent bug, so i can try to do a restore again, when it is fixed. I need my library...

christoph_willerscheidt

4 Messages

•

334 Points

EDIT: Maybe it's important to know that i dont use the Cloud Sync Feature, it was in "paused" state forever since i use lightroom on iPad.

5 months ago

al_fricke

4 Messages

•

106 Points

Same. I pay for data, i would like to control when i’m connected. This seems unfashionable now though. :[

5 months ago

christoph_willerscheidt

4 Messages

•

334 Points

So the newly released 5.4.1 Update resolved my issue. After my story from above, i restored my iPad again and Lightroom was again 50GB in Preferences/Storage but this time i didn't launch the app. Instead, I waited and updated Lightroom to the newly released 5.4.1. Now launching the app presents me with all my photos again.
So if you previously launched or deleted the faulty version 5.4, you have a chance of restoring, it should work then.

5 months ago

wagner_dorneles

10 Messages

•

206 Points

Christoph Willerscheidt can u explain the steps that u did?
Do u restored all your Ipad or did u restored onlyne the Lightroom (this is possible?)
Can u help us?

5 months ago

julia_sergeevna

2 Messages

•

70 Points

Your update didn't help bring back the photos and presets! Bring back the photos and presets thanks to your update!

5 months ago

ameer_zaidoon

1 Message

•

62 Points

could you please provide more details on how you restored the data in the app? it would help a lot and be very much appreciated.

5 months ago

christoph_willerscheidt

4 Messages

•

334 Points

I did a full restore. So i went to Preferences/Reset and reset all files and settings. After that I restored the iPad from a 2 days old iCloud Backup (this backup was made before the 5.4 update rolled out).

5 months ago

kris_lap

24 Messages

•

308 Points

5 months ago

abdullah_takrouri

6 Messages

•

196 Points

The same happened to me and it work!
I get everything back from iphone backup after 5.4.1

5 months ago

abdullah_takrouri

6 Messages

•

196 Points

The same happened to me and it work!
I get everything back from iphone backup after 5.4.1

5 months ago

david_kniazevas

5 Messages

•

102 Points

5 months ago

kris_lap

24 Messages

•

308 Points

@Abdullah Takrouri Hi, Lot of people don't have anything back after 5.4.1. I didn't, before a full iphone restoration from Macos iphone 16/08/2020 backup prior 5.4.
Do you have an adobe creative cloud subscription running please ?

5 months ago

kris_lap

24 Messages

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308 Points

@David Kniazevas Send your two days of camera roll in a safe place (iCloud photo sync, Mac or pc ). erase your device before full restoring of your old backup.

5 months ago

abdullah_takrouri

6 Messages

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196 Points

@kris LAP
I don’t have Adobe creative cloud i use free version
You can restore lightroom photo without full restored
The method is a little complicated. If you have a Facebook account, I can help and explain it to you

5 months ago

kris_lap

24 Messages

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308 Points

https://www.facebook.com/christophe.lapierre.77/

5 months ago

lauren_lambert

5 Messages

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166 Points

How do you restore from 3 days ago?

5 months ago

sanjin_hazbic

19 Messages

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326 Points

I have only the latest backup and it was from today

5 months ago

david_kniazevas

5 Messages

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102 Points

Using iCloud backup from two days ago worked, thank you everyone. Just cost me a lot of time, frustration, and anxiety. Wish Adobe would at least be more helpfull when they mess up so big.

5 months ago

vika_v

2 Messages

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90 Points

I still don't understand. If i don't have backup from previous days, how can i restore Lightroom and all the photos/presets?
Can Anyone assist?

5 months ago

vika_v

2 Messages

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90 Points

I still don't understand. If i don't have backup from previous days, how can i restore Lightroom and all the photos/presets?
Can Anyone assist?

5 months ago

JohanElzenga

Champion

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3.3K Messages

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58.1K Points

I’m sorry I have to say this, but if you don’t have a backup, then you cannot restore your photos and presets, period. If you did make backups, then you can restore from an earlier backup too. https://support.apple.com/en-us/HT204184

Johan W. Elzenga,

http://www.johanfoto.com

5 months ago

devin_dahlgren

3 Messages

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100 Points

This is so heartbreaking for me. I shot several images using the LR Mobile Camera feature so as to get RAW images I could later edit. I was in the wilderness with no cell signal and had my phone on Airplane mode. I shot an incredible sunset on Mt Adams and then some fantastic images of my partner with the mountain in the background. I was able to view and edit while in the field but was planning to do the bulk of my edits on my desktop once I got back. Due to not having an internet signal, no backups were able to be made. I never thought in a million years something like this could happen. So disappointing. All of my images are gone!

5 months ago

devin_dahlgren

3 Messages

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100 Points

5 months ago

lima_moka

1 Message

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60 Points

Very sad indeed. But you where able to connect to the app store to run an update?

5 months ago

devin_dahlgren

3 Messages

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100 Points

I am running the latest version 5.4.1 now. But unfortunately, my images are still gone. It's just so sad. It's surprising that there's not a hidden folder I can get access to where those images must have been stored. Oh well, at least these weren't a client's wedding photos or something like that.

5 months ago

dolgopolova2003

1 Message

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62 Points

I've just finished an iCloud back up. It should have returned to the day when the app didn't update to version 5.4.0, or did, but I don't open it. I'm afraid to open it because I don't know what version it is now. In App Store, there are no available updates for Lightroom, and there is no icon "update" as well, just the icon "open". Logically, if iCloud returned it to version 5.4.0, and if I open it now, the photos and edits will be gone. But at the same time, the app doesn't look like it needs an update, so it should be version 5.4.1 (but when did it manage to update then? or my iPhone automatically downloaded the newest version when restored it?). Please help, should I open the app?

5 months ago

sharella_ruts

5 Messages

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142 Points

5 months ago

This reply was created from a merged topic originally titled I just opened my lightroom and all my edited photos from the last year are gone. ....

I just opened my lightroom and all my edited photos from the last year are gone. Also all my presets are gone. Does anyone know how I can fix this?

amanda_lynn_kbla63xqfr2o6

2 Messages

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70 Points

Same!! :(

5 months ago

abdullah_takrouri

6 Messages

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196 Points

Same

5 months ago

camilla_benassai

1 Message

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62 Points

Same

5 months ago

Jerry_Syder

604 Messages

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12.3K Points

5 months ago

I have seen this in the past after a major upgrade or change to the software(I'm referring to another app not related to Adobe). Spent 2 hours on the phone with Apple and all they could tell me, in the end, was that the traits were as if I had uninstalled it and reinstalled it when I hadn't, I updated. Their advice was as per Rikk's - to recover the app from an iTunes backup on the PC but that's providing you do backup on the PC. So for non-subscribers, maybe Adobe can put in a fail-safe but really, Apple should sort this out.

Jerry Syder, www.jsyder.co.uk - Insta @takenword

silvina_rosa

4 Messages

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112 Points

5 months ago

All of my photos and presets are gone. When will this be fixed? Even purchased presets are gone! How do I get my photos and presets back?

chelsey_rodrigues

1 Message

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62 Points

5 months ago

All my paid presets and albums are gone as well! Everything since January 2019. I am unsubscribed using the free mobile app. I have a lot of paid presets that are missing!! Please fix!!!!

karen_floyd_3csf75m3ll4kg

1 Message

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62 Points

5 months ago

All presets and most of my 8000+ pics are gone as of today-08/18/20. Please help!

kay_kay_d8uyp2xaoturc

1 Message

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62 Points

5 months ago

Me too, I have the free version

ewelina_uksza

3 Messages

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80 Points

5 months ago

Me too, I’m subscribed and all my pictures from last year and presets are gone :( Will you fix it?

daniel_lee_5hfgqpalqy33z

41 Messages

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816 Points

Did you sync originals to the cloud In your settings? Or just smart previews? Either way something should be there for subscribers iirc

5 months ago

mikayla_masanetz

1 Message

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62 Points

5 months ago

i’m not subscribed. but i’ve been editing on lightroom for years and have tons of presets and they are all gone. all my photos are gone. i’m freaking out!! PLEASE HELP!!!

tiny_atienza

1 Message

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62 Points

5 months ago

Lightroom presets and 900 photos are gone. How to fix this?

jorge_alvarez_garcia

1 Message

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82 Points

5 months ago

Same here. Please Adobe, solve this! We trust you. Our work is on the line!