mohamad_alif_eqnur's profile

1 Message

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1.1K Points

Tue, Aug 18, 2020 6:40 AM

Lightroom Mobile: iOS: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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142K Points

1 y ago

Updated 8/19/2020. 3:30 PM Central:

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

If you are affected by this issue, please refer to the information in this forum thread.


Note:

No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.

34 Messages

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638 Points

1 y ago

Same here, luckily I still have my pictures stored elsewhere, but I have lost all the ones I had editted in Lightroom. How can Adobe let something like this happen?

Champion

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6.7K Messages

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111.7K Points

1 y ago

Was this the free version, or do you have a subscription?

34 Messages

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638 Points

1 y ago

Mines subscription. Also noticed Watermark font and size have been lost.

4 Messages

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334 Points

1 y ago

Hello, same issue here. After the automatic update to Lightroom mobile 5.4 on my iPad Pro (active subscription), my whole library is lost. I tried to restore my iPad from backup and it did in fact restore my 50GB lightroom libary (it shows in iPad Preferences/Storage), BUT as soon as i tried to launch the app, it again deleted the whole library. Also, looking again in Preferences, now Lightroom shrinked from 50GB to 500MB, so in fact launching the new App version 5.4 deletes the library. I still have that iCloud backup though, so please fix this very urgent bug, so i can try to do a restore again, when it is fixed. I need my library...

5 Messages

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142 Points

1 y ago

This reply was created from a merged topic originally titled I just opened my lightroom and all my edited photos from the last year are gone. ....

I just opened my lightroom and all my edited photos from the last year are gone. Also all my presets are gone. Does anyone know how I can fix this?

625 Messages

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12.4K Points

1 y ago

I have seen this in the past after a major upgrade or change to the software(I'm referring to another app not related to Adobe). Spent 2 hours on the phone with Apple and all they could tell me, in the end, was that the traits were as if I had uninstalled it and reinstalled it when I hadn't, I updated. Their advice was as per Rikk's - to recover the app from an iTunes backup on the PC but that's providing you do backup on the PC. So for non-subscribers, maybe Adobe can put in a fail-safe but really, Apple should sort this out.

4 Messages

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112 Points

1 y ago

All of my photos and presets are gone. When will this be fixed? Even purchased presets are gone! How do I get my photos and presets back?

1 Message

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62 Points

1 y ago

All my paid presets and albums are gone as well! Everything since January 2019. I am unsubscribed using the free mobile app. I have a lot of paid presets that are missing!! Please fix!!!!

1 Message

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62 Points

1 y ago

All presets and most of my 8000+ pics are gone as of today-08/18/20. Please help!

1 Message

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62 Points

1 y ago

Me too, I have the free version

3 Messages

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80 Points

1 y ago

Me too, I’m subscribed and all my pictures from last year and presets are gone :( Will you fix it?

1 Message

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62 Points

1 y ago

i’m not subscribed. but i’ve been editing on lightroom for years and have tons of presets and they are all gone. all my photos are gone. i’m freaking out!! PLEASE HELP!!!

1 Message

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62 Points

1 y ago

Lightroom presets and 900 photos are gone. How to fix this?

1 Message

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82 Points

1 y ago

Same here. Please Adobe, solve this! We trust you. Our work is on the line!