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Adobe Photoshop Family
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6 Messages

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120 Points

Sun, Nov 15, 2020 8:46 PM

Lightroom Mobile (iOS): Freeze and quitting during DNG burst

On iPhone 8 with iOS 14.2 Adobe Lightroom Photo Editor v. 6.0.2 quits after taking 4-5 DNG pictures in a burst in Professional mode. After reopening the app, the DNGs are slowly showing up. With Automatic mode, the bug is not present.

Responses

Adobe Administrator

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9.2K Messages

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128.2K Points

2 months ago

Can you post a screenshot showing your camera configuration?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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120 Points

@Rikk Sure, no problem. Tried it with 1/40 s and 1/25 s too, but same error.

Adobe Administrator

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9.2K Messages

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128.2K Points

I duplicated your settings and ran a burst of 14 photos. All 14 showed up in less than a second.  Rerunning the test in Automatic, it takes the same amount of time. 

I am using an iPhone 11 with plenty of space (86 GB free) I wonder if we are running into a system limitation on your device. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

120 Points

Nope, I have 40 GB free space. I made 11 photos in a row - through the window in very good lighting conditions - with 1/320 s, ISO 25, no problem, then I turned around and ran a burst in the shade with 1/15 s, ISO 1600 and the app shut down right after 4 pictures. Should I make a video about it?

Adobe Administrator

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9.2K Messages

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128.2K Points

A video would be great.

I wonder if we have an overtemp situation going on. What is your ambient temperature like?

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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120 Points

20-24 °C ambient, the phone is cool, no heavy load. It won't record my screen during bursts, but I will use my other phone to record what is happening.

6 Messages

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120 Points

@Rikk
Sorry for the long wait, here it is: https://www.youtube.com/watch?v=Uw0JYC-JuRU
Strange thing is, when I record my screen on device, if Lightroom crashes, so does the screen recording.

Adobe Administrator

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9.2K Messages

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128.2K Points

2 months ago

I am not able to reproduce. I recommend installing 6.1 which was released yesterday and trying it again. Let me know if it continues after the update. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

 • 

120 Points

@Rikk
No problems for now.