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9 Messages

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152 Points

Thu, Jul 22, 2021 3:34 AM

Lightroom Mobile: Importing images automatically

I'm a premium user of LR Mobile. Why my app LR Mobile is now importing all images in my cellphone automatically? So all photos sent to my WA messages are automatically imported to the LR album. Also, almost all previous photos in my LR album disappeared. The frames are there, but there are no pictures, just black screen. If I tap them, a notification appears "fail to open development version".

Responses

Adobe Administrator

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10.7K Messages

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141.9K Points

3 d ago

If you go to Settings>Preferences>Auto add from device and make sure it is turned off does the issue resolve?

9 Messages

 • 

152 Points

@Rikk  I think it does.. thanks Rikk.. !! How about the other problem? Almost all photos in my album gone. There only black frames. If I open one, a notification apprears "Failed to load development version".

Adobe Administrator

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10.7K Messages

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141.9K Points

Black frames are typically caused by an OS-level or Third Party clean up tool. Make sure you have disabled any apps designed to free up space. They sometimes eat Lightroom files. 

9 Messages

 • 

152 Points

I've tried to find any clean up app in my phone but I couldn't find one. Any other possibilities?

Adobe Administrator

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10.7K Messages

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141.9K Points

Is it a Samsung device?