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Adobe Photoshop Family

2 Messages

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82 Points

Wed, Jul 10, 2019 12:16 AM

Lightroom mobile: I pay for Premium features on my Samsung. Why are there locks on the features that I regularly use?

II pay mo for the LR app on my Samsung. Why are there locks on the features that I regularly use? called your help desk and waited 20 minutes ...for no one to speak with...then hung up.

Responses

Champion

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5.8K Messages

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102.2K Points

a year ago

Which features are locked? Are you signed in on the app? You're paying through the Google Play Store, or direct from Adobe?

2 Messages

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82 Points

a year ago

I'm paying via google play. I do have two accounts personal and biz

391 Messages

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6.2K Points

a year ago

The account that you use for this forum is showing as a subscriber on our side.  Is that the one giving you an issue?  If you've locally saved all photos, try logging out and logging in again.