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2 Messages

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90 Points

Mon, Dec 16, 2019 10:08 AM

Lightroom Mobile: How do I delete documents and data iOS?

My iPhone storage is full and I noticed that the Lightroom app lists 33 GB of data under the „Documents and data“ section of the iPhone Storage settings?I already deleted the cache within the app and tried to disable the Cloud sync (I don’t need the Cloud storage at all) but it didn’t help.Within the app I cannot see any files and pictures anymore but the 33 GB consumption is still there.How can I delete the documents and data folder of the Lightroom iOS app?

Responses

117 Messages

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1.8K Points

9 months ago

Hi,

you can't delete the Documents and data folder.
You would have to uninstall the app.
Which can lead to data loss if you don't have the images saved anywhere else.

Please note that if your quota is up - cache is only cleared against the images that are in the cloud. Images imported after you quota was overridden cannot be handled since they don't exist on the cloud.

Things to try out:
Please check if you have some Stored Locally albums that you can unset.
Make sure to delete images/videos in the Deleted folder.

Thanks,
Ignacio

2 Messages

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90 Points

9 months ago

Thanks for your reply.

I have already tried both of your suggestions but the "Documents and Data" folder still is 33 GB.
Uninstalling the app means my saved presets (e.g. for Instagram) will be deleted as well, right?
Can I export or save them in any way so that I can access them after I re-installed the app?

Regards
Simon

1 Message

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60 Points

Not sure if you’ve already worked your way around this, but LIghtroom tends to store copies in the all photos folder, which you have to delete, THEN navigate to the recently deleted folder and delete them again. Kind of a pain but that should hopefully solve your issue!