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26 Messages

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448 Points

Sat, Nov 17, 2018 1:26 AM

Solved

Lightroom Mobile: Flash Available while Shooting DNG on iPhone Xs

Hello, I'm using an iPhone Xs running iOS 12.1 with Lightroom Mobile 4.02.  I'm noticing that, when I shoot  DNG, the flash is off and the icon greyed out.  The flash is operating normally when shooting JPEG, and with the native iOS camera.

I tried resetting the phone and deleting/reinstalling Lightroom but no joy.  Is this normal behavior?

Responses

Accepted Solution

Adobe Administrator

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8.5K Messages

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121.6K Points

a month ago

This issue should now be resolved. 

It requires that you first install iOS 14.0 or later on your device.

Next install today's Lightroom Mobile 6.0.1 update from the App Store.

Both are required. 

Please let us know if you continue to encounter issues. 

Thank you for your patience.

 Adobe Photography Products

Quality Engineering - Customer Advocacy

26 Messages

 • 

448 Points

I'm the OP and the feature works now.  Thanks!

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

FredC - this is the current behavior. With the DNG capture, and HDR or Long Exposure selected the Flash is not accessible.  With DNG capture enabled, Automatic, Professional and Depth Capture have the ability to turn on or off the flash. 

Is that how yours is working?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

26 Messages

 • 

448 Points

2 years ago

Rick, thanks for your reply.  Unfortunately, the flash is NOT accessible in Automatic or Professional modes with DNG capture on.  It is accessible with Depth Capture (which is pretty nifty, BTW)...


-FC

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

It is this way on my iPhone 7 Plus.  I will have to check with the team to see if behavior changed for the iPhone X series. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

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5.9K Messages

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103.9K Points

There was a bug that the flash didn't work with DNG on the iPhone X. That may be back with the newest iPhones.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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806 Messages

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14.7K Points

2 years ago

Hi FC,

Thank you for reporting this.  

26 Messages

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448 Points

2 years ago

FYI, the v4.1.0 that I downloaded today hasn't fixed the problem...

Adobe Administrator

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8.5K Messages

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121.6K Points

2 years ago

Correct, FredC. The issue is still open in our system.

 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

Just started using version 4.3.2 and this problem seems to still exist. Is there a fix in the works?

2 Messages

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80 Points

a year ago

Is there any movement on this issue? I'm trying to use the Lightroom camera in DNG and a Lume Cube flash for handheld macro shooting. I need the camera flash to trigger the slave mode in the Lume Cube.

33 Messages

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442 Points

a year ago

This is really bad.  How does Adobe decide whether or not I get to use my flash?  I just lost a photo because the shot was way too dark to shoot without it and I was unable to turn MY flash on.  Get that  Adobe - MY FLASH!  By the time I got DNG turned off (and using DNG is the ONLY reason I even bother with LR camera by the way), it was too late.  Screw you adobe.

1 Message

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80 Points

a year ago

Can't believe that this is still open - without an update. It's been almost a full year.

33 Messages

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442 Points

a year ago

If you follow anything to do with Adobe, it's not hard to believe at all.  They own you.  And they know it.  You'll take what they give you and like it.  And pay them for it.

Adobe Administrator

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8.5K Messages

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121.6K Points

a year ago

Are you still experiencing this issue after updating Apple's iOS to Version 13? (note - not the Beta but the public release)
 Adobe Photography Products

Quality Engineering - Customer Advocacy

79 Messages

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1.3K Points

Rick is there any update on this issue?  

26 Messages

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448 Points

a year ago

Yes, I'm on the iOS 13 public release on an iPhone Xs and still see the issue...

Adobe Administrator

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8.5K Messages

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121.6K Points

Thank you for confirming. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

"Thank you for confirming"...
Is it a joke Rikk ?
Nobody at Adobe has an iPhone in his pocket to check this flash bug in DNG for months ???

33 Messages

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442 Points

Tragically, it's not a joke.  If you think THIS is bad, try dealing with their foreign "customer support" function.  The most incompetent collection of people ever assembled in one place (well, except for any building containing microsoft staff...).  And that has been that way FOR YEARS.

1 Message

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60 Points

a year ago

iphone11, latest software updates, if flash is on, DNG doesn't save a photo. It still acts like it does, though, glad I caught it before I lost a good shot. This does not look good for a great app.

79 Messages

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1.3K Points

a year ago

This reply was created from a merged topic originally titled Lightroom Mobile Flash not Working in RAW.

I have the iPhone XS Max running iOS 13.1.3.  I just tried using the camera in Lightroom Mobile yesterday for the first time because I want to use the RAW camera function.  When I tried activating the flash it is greyed out and I cant activate it.  When I switch to JPG the flash becomes white and i can access flash options.  Please fix!