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fred_cohn's profile

26 Messages

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448 Points

Sat, Nov 17, 2018 1:26 AM

Solved

Lightroom Mobile: Flash Available while Shooting DNG on iPhone Xs

Hello, I'm using an iPhone Xs running iOS 12.1 with Lightroom Mobile 4.02.  I'm noticing that, when I shoot  DNG, the flash is off and the icon greyed out.  The flash is operating normally when shooting JPEG, and with the native iOS camera.

I tried resetting the phone and deleting/reinstalling Lightroom but no joy.  Is this normal behavior?

Responses

92 Messages

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1.4K Points

a year ago

I see with the Nov 2019 release of Lightroom Mobile they still have NOT fixed the DNG Flash issues on the iPhone XS Max.

33 Messages

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442 Points

a year ago

It is beyond amazing that Adobe thinks they can push you to use their DNG Lightroom camera but disable YOUR flash so when you actually need it, it's not there and you lose a potentially irreplaceable shot.  They could have provided an option to override their default but not Adobe.  Obviously they have some technical problem (color balance?) they're not capable of resolving so their solution is to remove the function altogether on your behalf.  They could at least give you the option to use it in some degraded capacity so you at least have it if you need it.  Adobe would never think of that.  They're the same company that forces a profoundly incompetent outsourced support company on you when you need help.  I'm learning to hate Adobe.

2 Messages

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82 Points

a year ago

This reply was created from a merged topic originally titled iPhone XS flash not working for DNG shooting.

Shooting in DNG (raw) disables flash for iPhone XS Max under iOS 13.3 public

92 Messages

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1.4K Points

10 months ago

Any update on this issue?

92 Messages

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1.4K Points

9 months ago

Any updates?

33 Messages

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442 Points

8 months ago

That's right - yet ANOTHER update to Lr mobile without a fix for this disabled flash nonesense.  As if these idiots have a right to simply turn off MY flash.  After all, it's adobe, right ?  It's not like they give a damn about their customerrs.  Ever try dealing with their "support" system ??  It's criminal.

People have been complaining about this forever.  adobe's response ?  crickets

33 Messages

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442 Points

8 months ago

This reply was created from a merged topic originally titled TURN ON THE DNG FLASH ON MY CAMERA ADOBE !!!!!.

That's IT !!  Not ONE MORE update without fixing the flash deactivation in DNG mode !!  This is MY phone and MY camera adobe, not yours !!  Who do you think you are disabling features on MY camera ??!!  GOD how I hate adobe

6 Messages

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138 Points

7 months ago

I just updated my iphone 11pro max to ios 13.6 and was excited to do a DNG capture straight from LR, but the flash won't turn on.  Would be great if it did, any recommendations on apps that capture raw that DO let you use flash? Right now im using VSCO, but any other suggestions are appreciated. 

310 Messages

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5.4K Points

Hi Katharine,
I own an iPhone 11 pro & a very good system camera and I love the LR mobile cloud app, but I am not missing the the flash DNG mode in LR. In general I think the camera function in LR is not the best, the switch between the lenses is slow, I see a lot of noise in JPG and DNG mode, even when you select an album and then take a picture with the LR camera, the picture is stored under all pictures. The iPhone cameras are great and for special situations I am using camera apps like "Focos", "Spectre", "Halide". Even the new PsC App from Adobe worth to be tried out (for fun pictured). I am still interested to learn why you need the flash in LR DNG mode :-)

33 Messages

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442 Points

I would like to answer this question along with Katharine.  I never PLAN to use the flash in Lr camera DNG mode but that's not the point.

I have a sort of "standard procedure" for using the camera in my iPhone.  I mostly only use it when I don't have my SLR with me for something unexpected.  I want to always have the option of editing RAW and I do so (unfortunately) in Photoshop.  By using Lr camera in DNG mode, I get a RAW photo directly into the adobe ecosystem (which, being deeply pregnant with it, I have not managed to dump yet).  So pulling up Lr camera, which is always in DNG mode, is my "standard procedure".  I'm not expecting to obtain high quality photos in the first place since I'm not using my SLR.  I'm taking what I can get rather than losing the shot altogether.

I've had situations where I discover I need the flash to see into shadows after opening Lr camera, while a situation is evolving (the kid is going to stop doing what I'm trying to photograph any second).  But the scumbags at adobe - who know they own the world - have decided FOR me that I can't use MY flash.  In this situation, I'll take whatever I can get and try to fix it later if possible before the opportunity disappears FOREVER.  And that has happened to me several times and I DID lose the shot.  And it has probably happened to the many other customers who are all complaining about this too.  You know, the customers that adobe is completely ignoring.  As usual.

Yes, I understand they are apparently too incompetent to design the app so that it works properly with the flash.  As you pointed out, it's not that great in the first place so it's easy to believe.  However, an honest company wouldn't simply remove YOUR option to use YOUR flash to hide their incompetence. They would do any of a number of other things.  The most obvious of which is to provide an option to turn on the flash in DNG mode, set to "OFF" by default, and when a customer turns it on, issue a warning message that might read something like, "Lr camera is not optimized for use with this camera's flash.  If enabled, unexpected results might occur".  Thereby giving the customer - who owns the camera - the option to use their flash or not.

Of course, this is only necessary because adobe is too incompetent to actually make Lr camera work properly with the flash.  But at least, it wouldn't be eliminating customer's ability to use THEIR flash.  That is one reason - only one of many similar reasons - why I HATE adobe.

Champion

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6.3K Messages

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108K Points

Russ, please watch your language. This is a family site.

Your frustration is very understandable, but have you considered that possibly there's a bug in Apple's code that's preventing the Adobe engineers from enabling the flash on specific devices? It's very doubtful that they're disabling a feature just to make you angry.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

33 Messages

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442 Points

Gosh Victoria, I've read through my post twice and can't find any language that's inconsistent with this being a family site.  Nonetheless, I'm sorry it upset you.  Of course, that wasn't my intention.  Do you think I wrote this post just to upset you ?

As for their being a bug in apple's code, that's obviously not the case since 1) the feature used to work in Lr camera before they disabled it, 2) adobe themselves asked earlier in this thread if it still didn't work (the point being, they thought it did), and 3) other camera software authors have no problem enabling the same flash.

Futher, it's totally consistent with adobe's nature to simply disregard their customer's interests and ignore the consequences.  Have you ever tried to deal with their "customer service" ?  It is unimaginably incompetent and adobe is totally aware of that but can't even be bothered with writing a competent user's manual for, for example, Photoshop to help their customers.  What software have you EVER heard of that doesn't even have a user's manual ?

Still further, what is it that I said that gave you the impression that I think adobe disabled the feature just to make me angry?  I literally don't even know how to respond to that other than to say, no, I certainly don't think adobe did it to make me angry, like I said, I think they did it because they are incompetent and don't care about their customers.

And lastly, have you considered that possibly there's more to the story than just what you divined from this post ?  A post that was clearly directed specifically at adobe, not you or anyone else ? There is.

33 Messages

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442 Points

7 months ago

Customers have been complaining about this forever.  adobe couldn't care less.  They act as though it's THEIR flash to disable, not yours.  They think they own the world.  I HATE adobe.

6 Messages

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138 Points

7 months ago


I am a medical photographer, I capture RAW cross-polarized images of human tissue, skin and eyes and do spectral estimations on them using some various processing techniques. It works great with a traditional system, DSLR, RAW etc.  I have been able to prove it works w mobile capture,(I use polarizers on the flash) but using multiple apps and saving and reopening really doesn't help show the process to physicians and research teams. I would need it to be more streamlined to use the process on the fly.
Thanks for addressing this Adobe!  Look forward to when it works properly!

Katharine

33 Messages

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442 Points

4 months ago

Nope - not fixed here at all.  Just tried it.  Of course.

33 Messages

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442 Points

Everything is updated.  iOS and app.

6 Messages

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138 Points

did you try clicking the little arrow shaped button at the top of the screen?  that's the one for the flash to turn on and off.

6 Messages

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138 Points

sorry I meant lightning shape! YES  click that.

33 Messages

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442 Points

How else would one select “flash”?

33 Messages

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442 Points

Apple JUST pushed another Lr update.  Five minutes ago it wasn’t there.  Now it does work.  Thanks.