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Adobe Photoshop Family

3 Messages

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90 Points

Tue, Jan 14, 2020 9:32 AM

Solved

Lightroom Mobile: Exported file isn't rotated correctly

So if I rotate an image 180 while editing and then try exporting the image the exported image isn’t rotated.

Responses

Adobe Administrator

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7.9K Messages

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114.6K Points

8 months ago

I would like to try to reproduce what you are seeing, Russell.

Are you rotating 180 degrees or flipping the image? (If flipping (horizontal or vertically) Or, are you doing both?
Which Export method are you using? File? Camera Roll? Something else?

Adobe Photography Products

Quality Engineering - Customer Advocacy 

3 Messages

 • 

90 Points

8 months ago

Hi, so rotated 180 then tried using ‘export as’ JPEG and ‘share to’ .

Adobe Administrator

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7.9K Messages

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114.6K Points

8 months ago

It is working correctly for me. I am not able to duplicate what you are seeing. Did you undo rotation at any time during the process? There is a known issue with that. 

  1. Select image
  2. Select Crop
  3. Rotate Clockwise 90 degrees twice
  4. Save Icon
  5. Share to 
  6. Camera Roll
  7. View in Camera roll
Did I miss any steps?


Adobe Photography Products

Quality Engineering - Customer Advocacy 

3 Messages

 • 

90 Points

8 months ago

Hi,  no, all as I did. It’s odd as it’s only on one image that this has happened to. If I reset all the adjustments it still exports upside down. If I take those adjustments and add them to another image it exports correctly.. so it’s something to do with the original image I guess.

118 Messages

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1.8K Points

8 months ago

Hi,

we will have a fix for this in our upcoming release.

thanks,
Ignacio

Adobe Administrator

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7.9K Messages

 • 

114.6K Points

8 months ago

Updates to Lightroom Classic, Camera Raw, and the Lightroom Ecosystem were released yesterday and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. You can read more about the updates here.

Thank you for your patience. 

Adobe Photography Products

Quality Engineering - Customer Advocacy