Sat, Sep 5, 2020 7:46 AM
2 months ago
3 months ago
Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.
Thank you for your patience.
Quality Engineering - Customer Advocacy
I tried to install again the Lightroom apk on my P30 PRO, but the problem is still there. I can't export the photos, still getting the "Couldn't complete export" error.
What is the exact installed version number of your Lightroom software?
It's version 5.4.1, but I just installed it from Play store.
You will need to install version 6.0 as soon as it is available in your Google Play store - not all people get the update the same day.
I am using Lightroom Mobile version 6.0 on a phone running Android 10, and the problem is still there: whenever I try to export a photo with the "Save to device" functionality, I get the error "Couldn't Complete Export", but the export does in fact succeed despite the error, though it results in two identical .jpg files.
@Rikk still facing that export issue.
5 months ago
Same here. Every time I try to export my pictures, I get the "Couldn't complete export" message. Tried reducing the size, quality & loging out and back in but nothing works. I am connected to the wifi and tried on my data too but neither options worked. What should I do next ? I'm using a Huawei P30 Pro with the latest version. Please and thank you
4 months ago
Same problem sir. I've tried renaming the picture and importing it again and pasting the previous edit and it worked. Try it.
The same for Honor 10i
Looks like Trumps Huawei ban is causing this...
Thanks for reporting this. A bug has been filed and a fix will happen in an upcoming release.
Viewing photos in my galery isn't possible. Export error.
It seemed to be fixed since the last update! Thanks!
@Rikk Did you see my post below:
The issue has not gone away with version 6.0 (Android).
Restart your device.
If the problem still persists after doing this, take a screenshot of your Lightroom App showing the full installed version number and post it here.
@Rikk Thanks for your response. It turns out my issue was caused by the fact that I had a .nomedia file in my /Pictures/AdobeLightroom directory (i.e. the export folder). Deleting this file solved the issue.
Still, it's strange that having a .nomedia file in the directory would (1) cause an export error message, and (2) result in a duplicate export file. It's probably worth taking a look at. Thanks!
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