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Adobe Photoshop Family

166 Messages

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3.5K Points

Sat, Sep 5, 2020 7:46 AM

Solved

Lightroom Mobile: Export error on Android

A number of threads on the User to User forums are reporting this error, could a member of the team check please:

https://community.adobe.com/t5/lightr...

https://community.adobe.com/t5/lightr...

https://community.adobe.com/t5/lightr...

Responses

Official Solution

Adobe Administrator

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9.1K Messages

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127.5K Points

3 months ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

Hello, 

I tried to install again the Lightroom apk on my P30 PRO, but the problem is still there. I can't export the photos, still getting the "Couldn't complete export" error. 

Adobe Administrator

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9.1K Messages

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127.5K Points

What is the exact installed version number of your Lightroom software?

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

It's version 5.4.1, but I just installed it from Play store. 

Adobe Administrator

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9.1K Messages

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127.5K Points

You will need to install version 6.0 as soon as it is available in your Google Play store - not all people get the update the same day. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

I am using Lightroom Mobile version 6.0 on a phone running Android 10, and the problem is still there: whenever I try to export a photo with the "Save to device" functionality, I get the error "Couldn't Complete Export", but the export does in fact succeed despite the error, though it results in two identical .jpg files.

4 Messages

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116 Points

@Rikk still facing that export issue. 

N²M

1 Message

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62 Points

5 months ago

Also been having the problem of lightroom being unable to export images for weeks now, someone was looking into it and then radio silence no further contact or solutions.. I'm using a p30 pro. Have sent diagnostic data and using the latest android version.

1 Message

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10 Points

Same here. Every time I try to export my pictures, I get the "Couldn't complete export" message. Tried reducing the size, quality & loging out and back in but nothing works. I am connected to the wifi and tried on my data too but neither options worked. What should I do next ? I'm using a Huawei P30 Pro with the latest version. Please and thank you

4 Messages

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116 Points

Same problem sir. I've tried renaming the picture and importing it again and pasting the previous edit and it worked. Try it.

N²M

1 Message

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60 Points

4 months ago

I cannot export either and its v annoying as I have a business I use it for. Im on my android mobile? 

2 Messages

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60 Points

Hi, Could you please share the device model and Android version of your phone?

3 Messages

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82 Points

I have the same issue and I have a Huawei Mate 20 Lite, everything is up to date on it

1 Message

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60 Points

Tengo el mismo problema con un huawei mate 20 lite

1 Message

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60 Points

Same here, I have Huawei p30

1 Message

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12 Points

The same for Honor 10i

3 Messages

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82 Points

4 months ago

Looks like Trumps Huawei ban is causing this... 

Adobe Administrator

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1K Messages

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17.3K Points

4 months ago

Thanks for reporting this. A bug has been filed and a fix will happen in an upcoming release.

2 Messages

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20 Points

4 months ago

Viewing photos in my galery isn't possible. Export error. 

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Export error

3 Messages

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82 Points

3 months ago

It seemed to be fixed since the last update! Thanks! 

Adobe Administrator

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9.1K Messages

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127.5K Points

Restart your device.

Launch Lightroom.

If the problem still persists after doing this, take a screenshot of your Lightroom App showing the full installed version number and post it here. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

@Rikk Thanks for your response. It turns out my issue was caused by the fact that I had a .nomedia file in my /Pictures/AdobeLightroom directory (i.e. the export folder). Deleting this file solved the issue.

Still, it's strange that having a .nomedia file in the directory would (1) cause an export error message, and (2) result in a duplicate export file. It's probably worth taking a look at. Thanks!