bfefcmx5wssdr's profile

3 Messages

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210 Points

Wed, Mar 18, 2020 12:07 PM

Lightroom Mobile: Error T20200121

Hi! I have the same error with code T20200121 and my mobile LR version is the latest - 5.2.2. I’m using iPhone XS, iOS version 13.3.1

Note: This conversation was created from a reply on: Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic....

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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142.1K Points

9 m ago

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

3 Messages

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60 Points

1 y ago

I am having the EXACT same error code with the same number appear on my mobile version of Lightroom as well. The edits that I did on my desktop version are  not transferring over and the message "The photo failed to load" is showing up. Please help!

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

We have a fix coming for this in an upcoming release. Thanks for the reports.

Adobe Administrator

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10.7K Messages

 • 

142.1K Points

1 y ago

An additional request from engineering:  Check if the images exist on Web (https://lightroom.adobe.com  and ping us if they don't. Additionally, please check to see if you have enough space on disk. 

2 Messages

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70 Points

1 y ago

Hello, the same problem happens here when I want to work with a duplicate. If I want to make a duplicate, I will have to do it on the desktop app, then open the lightroom via browser, edit the image and only after all this procedure will the photo be available in the mobile app for editing and download, otherwise it presents this error code . Weird! I'm using the latest versions of apps on iPad and Mac.

4 Messages

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102 Points

1 y ago

This reply was created from a merged topic originally titled I keep on getting the error T20200121 when I try and open an image that I have pr....

I can’t open an image on light room mobile which I previously edited on my light room PC

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

Updates to Lightroom Mobile for iOS were released last night that address this issue. Please download the latest update via the Apple App Store and install. Please let us know if you continue seeing the issue after updating to 5.2.3. Thank you for your patience!

1 Message

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60 Points

1 y ago

It is still an issue, I am on the latest lightroom version.

1 Message

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60 Points

1 y ago

Still an issue, and my light room usage was already turned on.

2 Messages

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72 Points

1 y ago

I had the same problem (latest version, plenty of space, ...).

For your information, I've uninstall Lightroom, and then reinstall Lightroom.
Now everything is working fine.

3 Messages

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70 Points

1 y ago

Hello there!

1.) I am getting the same error code on my Lightroom app and the edits I have made on my computer are not showing up on the app.

2.) Additionally, when I try to export the same photos to a shareable link to send to my client, the edits are not showing up in the online gallery either. 

3 Messages

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70 Points

1 y ago

Hello there!

1.) I am getting the same error code on my Lightroom app and the edits I have made on my computer are not showing up on the app.

2.) Additionally, when I try to export the same photos to a shareable link to send to my client, the edits are not showing up in the online gallery either.

1 Message

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80 Points

1 y ago

Any news here? I am still facing this issue on single pictures within my library. Unfortunate addition: When I want to export a couple of images (for example 100) and there is 1 buggy image showing the error in between, Lightroom is not able to finish the export for all others. I first have to identify the corrupted one and deselect it. In the online cloud all images are still available as usual.

13 Messages

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338 Points

1 y ago

Same issue, latest versions of all Adobe software desktop and mobile. I have two versions of LR desktop running on two different macs. It looks as if it you edit a photo on one mac (actually, a duplicate), and then edit the same duplicate on another Mac, then the error occurs, and the only way to resolve the "conflict" (although there is none), is to edit the photo on "lightroom.adobe.com", which fixes the problem. This is REALLY annoying as fixing this problem for tens of photos is extremely frustrating and time-consuming.

2 Messages

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78 Points

1 y ago

Same issue, but only for random photos. 99% of my photos will load in the Lightroom CC mobile app, but a few will not. This has been a problem for FOREVER. When is there going to be a fix for it? I have also noticed that the problem is worse when I have both my mobile app open and Lightroom open on my home computer. Sometimes pics will not sync, instead they just randomly disappear, making me have to re-edit them again. 

I have uninstalled and reinstalled the latest version of the mobile app. I have no problem syncing photos on my mac, just my iphone 7.