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Adobe Photoshop Family

82 Messages

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1.3K Points

Mon, Aug 13, 2018 10:16 PM

Acknowledged

Lightroom mobile: Edits disappear on iOS

This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!

Responses

Adobe Administrator

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8.2K Messages

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117.4K Points

2 years ago

Marco,

Can you tap on the Lightroom Icon in the upper left and choose About Lightroom. Get us your installed version number please. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

82 Messages

 • 

1.3K Points

I am on latest version, 1.4

Adobe Administrator

 • 

8.2K Messages

 • 

117.4K Points

Marco, I understood this to be a Lightroom mobile issue. The version number you've supplied is for the desktop version. Could you give me some clarity here- are you working on a device or a computer?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

82 Messages

 • 

1.3K Points

ahh sorry, yes it is on my iPhone.
It is also de latest version, 3.3.1 FB4961

Adobe Administrator

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8.2K Messages

 • 

117.4K Points

Marco,

We'd like to get a diagnostic log from you to further troubleshoot your issue. 

iOS Log File can be triggered when you open up the  Lr Mobile settings and then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to: 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

82 Messages

 • 

1.3K Points

just sent it

26 Messages

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488 Points

2 years ago

I noticed this issue as well and discovered it happened when synchronize over cellular data off and I wasn’t connected to WIFI.

I started checking the Cloud icon after edits to force a sync if it wasn’t up to date.

Haven’t noticed it happening for a while.

Adobe Administrator

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8.2K Messages

 • 

117.4K Points

2 years ago

Marco, we've identified a bug in this area and are working on a fix. Thank you for your help.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

2 years ago

I have same problem, just noticed that most of my two weeks editing work is gone:(. Any news?