marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

Mon, Aug 13, 2018 10:16 PM

Acknowledged

Lightroom mobile: Edits disappear on iOS

This is something that happened to me sometimes already, the first times I thought that was me that was confused... I don't know if there is a workflow to reproduce the problem but sometimes, after editing a picture, when I return to the Lightroom the edits are not there at all, they disappear!

I just noticed that this was not me getting confused because I have the edited photo saved on my camera roll and on Lightroom I don't have the edits, this is really frustrating!

Responses

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

2 years ago

Marco,

Can you tap on the Lightroom Icon in the upper left and choose About Lightroom. Get us your installed version number please.

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Quality Engineering - Customer Advocacy

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

I am on latest version, 1.4

2 years ago

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

Marco, I understood this to be a Lightroom mobile issue. The version number you've supplied is for the desktop version. Could you give me some clarity here- are you working on a device or a computer?

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

ahh sorry, yes it is on my iPhone.
It is also de latest version, 3.3.1 FB4961

2 years ago

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

Marco,

We'd like to get a diagnostic log from you to further troubleshoot your issue.

iOS Log File can be triggered when you open up the Lr Mobile settings and then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a diagnostic log will be generated and attached to your local mail client.

Send to:

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Quality Engineering - Customer Advocacy

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

just sent it

2 years ago

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

Got it. I have forwarded to the engineers to have a look.

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

Just let me know what they discovered

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

@Rikk, any news?

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

Still waiting for a clarification

2 years ago

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

Thank you for your patience Marco, I have heard back from the engineer who reviewed your log file and we are still unable to reproduce this issue.

Since we can not reproduce it, we are wondering if you still can? And, if you can, is it possible to record a video and share it with us showing the process and when the missing edits occur?

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

I'll try to reproduce and let you know

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

Don't think I need a video to explain it, but if you can't reproduce just let me know. The steps are easy:
- open a photo
- edit it (light push the exposure up to maximum)
- click on share and send it to someone
- as soon as the send window close, close the app
- If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
- reopen the app
- edits are not there

2 years ago

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

Marco,

If you:

- open a photo
- edit it (light push the exposure up to maximum)
- click on share and send it to someone
** move to another image in the same album **
- close the app
- If you use the phone, eventually the app will be killed by the system (to test, force the app to quit)
- reopen the app

Are your edits intact?

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Quality Engineering - Customer Advocacy

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

in that case, yes

2 years ago

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

Thanks for checking. For now, that will be the work-around until we can get the issue fixed. Thanks for the repeatable steps!

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 years ago

marco_martins_di0zsczvgbxmd

82 Messages

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1.3K Points

You'r welcome.

2 years ago

christopher_campbell_5jqhwiehjwatj

26 Messages

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488 Points

2 years ago

I noticed this issue as well and discovered it happened when synchronize over cellular data off and I wasn’t connected to WIFI.

I started checking the Cloud icon after edits to force a sync if it wasn’t up to date.

Haven’t noticed it happening for a while.

Rikk

Adobe Administrator

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8.2K Messages

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118.2K Points

2 years ago

Marco, we've identified a bug in this area and are working on a fix. Thank you for your help.

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Quality Engineering - Customer Advocacy

lauri_marjamaki

1 Message

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60 Points

2 years ago

I have same problem, just noticed that most of my two weeks editing work is gone:(. Any news?

Adobe Photoshop Family

marco_martins_di0zsczvgbxmd

Lightroom mobile: Edits disappear on iOS

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Rikk

marco_martins_di0zsczvgbxmd

Rikk

marco_martins_di0zsczvgbxmd

Rikk

marco_martins_di0zsczvgbxmd

Rikk

marco_martins_di0zsczvgbxmd

marco_martins_di0zsczvgbxmd

marco_martins_di0zsczvgbxmd

Rikk

marco_martins_di0zsczvgbxmd

marco_martins_di0zsczvgbxmd

Rikk

marco_martins_di0zsczvgbxmd

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marco_martins_di0zsczvgbxmd

christopher_campbell_5jqhwiehjwatj

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