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4 Messages

 • 

114 Points

Mon, Aug 19, 2019 9:54 AM

Solved

Lightroom Mobile: Doesn't work after android ver 9 (Turkish language)

On my phone Lightroom Mobile doesnt work after android 9 update. Application crashes on startup always.

Anybody idea?

LR ver 4.4
Android 9
Phone Note8 (SM-N9500)

Responses

50 Messages

 • 

780 Points

a year ago

Hello there, Can you please confirm if the default language set on your device is Turkish?

Regards,
Arnab Sil

4 Messages

 • 

114 Points

Yes my device default language is Turkish..

50 Messages

 • 

780 Points

We are observing a crash for users using Turkish language, speciafically who are trying to upload images/videos to cloud. Our team is actively working to resolve the issue as soon as possible.

Meanwhile, we would like to suggest a workaround to set default device language as any non-turkish language for using Lightroom.

This issue should be fixed in our upcoming release and appreciate your patience with this.

Regards,
Arnab

4 Messages

 • 

114 Points

It worked when I changed to English. :) And we will waiting new release for Turkish language support.

Thanks for your replies..
Best regards
Gokhan

Adobe Administrator

 • 

8.6K Messages

 • 

122.4K Points

a year ago

Lightroom iOS 5.0 was released earlier today and contained a fix for this issue. Please update and let us know if you are still seeing the issue. 

Thank you for your patience. 
Adobe Photography Products

Quality Engineering - Customer Advocacy