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simone_angiolla's profile

1 Message

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140 Points

Sun, Mar 22, 2020 10:11 PM

Acknowledged

Lightroom Mobile: Can't share pics to instagram anymore, the only solution is export it

Responses

Official Solution

Adobe Administrator

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1.1K Messages

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18.8K Points

3 months ago

This is a known issue but we have found an easy workaround:

  1. Choose photo in Lightroom to share
  2. Tap the Share icon at the top of the screen
  3. Tap “Share to”
  4. Navigate to the Instagram icon and long press the icon
  5. Choose “Open in app”

At his point you can complete your post to Instagram.

Big thanks to @Ignacio_B  for tracking this down!

5 Messages

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100 Points

Tried this work around a few times but still get an error message. The only difference is the error message happens when I get to Instagram. 

Adobe Administrator

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1.1K Messages

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18.8K Points

@Betty Johnston  Are you sure you are doing a "Long Press?" Lightly tap and hold the Instagram icon and you should see these choices:

 

(edited)

2 Messages

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72 Points

@Rick finally...Thanks it working

5 Messages

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100 Points

@Rick  Hi Rick.  Thanks for replying.  I am getting the two choices after the Long Press.  I choose "Open in app".  It takes me to Instagram where I get the message "Error.  something went wrong, please try again later".

(edited)

Adobe Administrator

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1.1K Messages

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18.8K Points

@Betty Johnston  Just to double check, do you have both apps updated to their latest versions?

5 Messages

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100 Points

Yes I have just double checked and both apps are updated. 

Adobe Administrator

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1.1K Messages

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18.8K Points

Hmmm... In the meantime I guess you could export the image to your camera roll then import them into Instagram from there. 

5 Messages

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100 Points

I can do that but it’s tedious compared to going straight from LR mobile. It tends to stop me from posting to Instagram. Is Instagram blocking LR mobile?  There seem to have been a few issues this past year.  A problem gets fixed and then another problem crops up. 

Adobe Administrator

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1.1K Messages

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18.8K Points

Yeah, at this point we are working with them to figure it out. We will just have to wait and see. Sorry...

5 Messages

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100 Points

OK. I’ll keep trying to see if it starts working at some point. Thanks for your responsiveness. I remain a Lightroom fan. 

3 Messages

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80 Points

I think the problem is from the Instagram App. I am getting the same error when I export from google drive as well as LR mobile. 

6 Messages

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184 Points

@Rick The above solution *was* working and now it's not anymore (long press, open in app)

- understood that I can export and upload via the instagram app, just adding helpful information as you track this down - thank you! (Lightroom Mobile, iOS 14.4, LR mobile v 6.1.0 C2677A/7

3 Messages

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80 Points

It is working now. You should be able to pick any picture from the LR mobile app and able to "share to", "open in" or "export as" then select IG after. It has been working for at least last 2 weeks. I have iOS 14.4, LR mobile 6.1.0C2677A/7 and IG V175.0.0.23.117. Good luck. 

6 Messages

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184 Points

That’s great to hear & thanks for noting the IG version. I was on 175 and it was definitely not working (see above), however IG 176 just installed (“bug fixes”) and now it is working (again) and very smoothly. 

Forgot to mention I am on iPhone12pro if that was a difference. 

This seems to be a dynamic situation, thanks for all the support. 

155 Messages

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2.5K Points

a year ago

Were you using lnstagram.com?

(edited)

Adobe Administrator

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9.5K Messages

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130.8K Points

a year ago

Simone,

You've posted this to Lightroom Mobile - Which device are you using - Android or iOS? I am able to post to Instagram right now with no issue. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

I have similar issue can't share to Instagram Feed, get the message "picture could not be loaded". Same error on both my Huawei tablet and my Samsung Note 8,
Note that I can share to other platforms such as Facebook and I can share to Instagram feed from the photo gallery on the the device.
The strange thing is also that it is possible to share to Instagram Stories and Direct from Lightroom

3 Messages

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94 Points

a year ago

This reply was created from a merged topic originally titled Export photo from Lighroom mobile to instagram doesnt work.

Hello,
from Sunday I have some problem with exporting photo from Lightroom to instagram ( function share to...instagram feed doesn ́t work  )  Could anyone help me, please ? I use Huawei P30 PRO ( android ) Big thanks in advance for your help... 

2 Messages

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124 Points

a year ago

This reply was created from a merged topic originally titled Lightroom Mobile (5.2.1): Issue sharing on instagram using Samsung S8 (Android v9....

Exporting photos from LR mobile to Instagram worked fine for years till now. The photo I select in LR mobile to share manages to open Instagram for a second or two, then it reverts back to LR mobile with an error message saying 'unable to load image'. I have uninstalled LR mobile and re-installed it but no improvement there. I have uninstalled Instagram and re-installed it as well. No improvement either. I have tried sharing photos that were already shared on Insta before, the problem still persists. I am out of options. 

Would appreciate any suggestions you may have. Thanks!

3 Messages

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94 Points

a year ago

I have same problem!! :-( Last week at Friday I shared my photo with no problem.. From last Saturday exporting to instagram doesn't work for me (unable to load image )

1 Message

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60 Points

a year ago

Hello guys, I'm having the same issue, stop working after Instagram last update for Android, and for Android >= 8, older versions is working fine. Also Stories, is only for FEED.

Adobe Administrator

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9.5K Messages

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130.8K Points

a year ago

Greetings,

We are currently working with Instagram to get a fix issued for this problem.

We've had unofficial reports that updating your Instagram app to 136.0.0.34.124 has fixed this issue for some users. Has anyone on this thread tried it?

Update 12/04/2020: If you continue to experience this issue you may need to go to iOS Settings>Instagram and make sure Photos is set to All Photos. 

(edited)

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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72 Points

@Rikk Has this problem been fixed for iOS...can’t upload photos from Lightroom to Instagram after months.....showing error ..Can someone fix it please

1 Message

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60 Points

Lightroom to Instagranm worked fine until a couple of weeks ago.  I try to upload from LR Mobile on iOS and I get the error message "Error.  Something went wrong".  As I say, this worked well up until two weeks ago.  Please can anybody help ?  30.11.20.  

13 Messages

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194 Points

@Rikk  Both Instagram and Lightroom Mobile are set to all photos (and have been throughout).

1 Message

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60 Points

@Rikk still not working. Removed and re-installed Instagram, checked all permissions. Running latest iOS versions on iPhone 12 Pro. 

13 Messages

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194 Points

6 months ago

Since the most recent update I can no longer export an image from LR Mobile for iPad to Instagram. Instead it opens a dialogue box to "Share To" which does not work even if I select Instagram as the recipient.
The export function is still present in the Creative Cloud App on my iPad which allows a work around but it is not ideal.
Note: This comment was created from a merged conversation originally titled Lightroom Mobile: for IPad no longer able to export to Instagram

Adobe Administrator

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1.1K Messages

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18.8K Points

Hi Mark, We are aware of the issue and are working with Instagram to correct it. 

3 Messages

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20 Points

One of the main reason why I loved Lightroom Mobile so much was because of its ability to export images to Instagram as a story or post. But then with one of these recent updates, I’ve lost that ability. Please fix this, Adobe. You guys are the best 👍🏾

Note: This comment was created from a merged conversation originally titled Export To Instagram

Champion

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1.6K Messages

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28.6K Points

Yeah, i asked about this a few weeks ago and the answer I received is that it's an IG issue and up to them to fix.

3 Messages

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10 Points

i thought it was just me, reached out to folks over at adobe and logged out, uninstalled and reinstalled lightroom mobile and still i can't upload to instagram. I've tried sending a message to instagram tech support, hopefully they'd catch up on this soon... I'm able to share to other social media platforms, but i'm more active in instagram that's why this got me really annoyed hahah... i hope we get a fix on this soon. 

 

ps. i got this problem when i updated my iOS last night to 14. Wondering if apple had something to do with it as well hahah.

25 Messages

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658 Points

Obviously, everyone is having these issues, so I don't need to report ME TOO!  But I do need to state that there used to be two options:  1.  Open in Instagram and 1. Copy to Instagram.  The open in (when LR is involved in the posting only allows for VERY limited posting capabilities and then you have to go to Instagram to EDIT the post.  But the COPY TO INSTAGRAM option was always much better because it sent the image to Instagram's app and opened it in Instagram where you had the ability to do a full post with all the links and tags etc.  I would like to see that COPY TO INSTAGRAM  come back too.  The LR centric option was always problematic because there wasn't enough true integration.  

 

By the way, I will say that LR will export to Facebook and any other app.  Just not to Instagram.  So that should help you figure out where the issue is.  However, I still would prefer that LR give options to simply OPEN or COPY the photo INTO the social media app and let the social media app take over from there... unless of course, LR can fully integrate.  If not, just make the connection and let the real app do the posting work (like captioning and sharing and tagging).

25 Messages

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658 Points

It seems as though the option to instruct Instagram's app to just open the photo like asking Google Keep, or Apple Notes or Mail to open it would be the simplest method to circumvent some change to Instagram.  The problem is, LR seems to have changed its entire method for connecting to all of the apps on the phone by wanting to do the writing of the post inside the Lightroom app rather than in the app the photo is being sent to.  Which again, should only be done is LR can actually fully integrate with the app.  Otherwise, LR should just push the image to open up the app and instruct the app to start using that photo.  That seems like the simplest path to all integrations with other applications.

13 Messages

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194 Points

This is working now for me - thank-you

9 Messages

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90 Points

I try Upload a photo like share to Instagram 

iphone with ios 14.2

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Error exporting to Instagram

Employee

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198 Messages

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2.4K Points

Hi,

thank you for reporting this.

Which version are you running into this with and which device?
If this error occurred after you selected Instagram, we can't easily tell.

It might help to know which Instagram version you are using,
If you share the image to e.g. your Camera Roll, does it work to share the image to Instagram then?

Thanks,
Ignacio


9 Messages

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90 Points

Hi,

LR 6.0.2 with a iPhone7 and iOS 14.2

Instagram version 167.0

I create a new Album with files from my own device.


i take a photo by camera roll > same error

9 Messages

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90 Points

Details from my Test Camera Roll 

Employee

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198 Messages

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2.4K Points

It would help to know what you are sharing to Instagram, JPG, TIF, Original or DNG.
If you share other images from e.g. Photos app, do they also fail?

Thanks,
Ignacio

Employee

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198 Messages

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2.4K Points

It seems like this is an Instagram issue, it probably helps more if you check with them.

13 Messages

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194 Points

It’s broken again. Getting a message: Error. Something went wrong

This is following the latest update of Instagram that installed yesterday.

I can still upload through the Creative Cloud app.

4 Messages

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86 Points

I have the same issue since the latest upgrade of Lightroom on my iPhone 8 Plus.  All upgraded to the Lara test versions. In Instagram no issues with other posting photos directly from phone. 

3 Messages

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60 Points

Wow... pass the buck Adobe!!!! 

Employee

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198 Messages

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2.4K Points

Have you managed to share to Instagram from any other application besides the iOS Photos app? Apps like Whatsapp also fail, which makes it hard for me to assume that it's an Lightroom only problem.

Employee

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198 Messages

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2.4K Points

Have you tried to look into the iOS Instagram app settings Photo settings?

Is it set to All Photos?

 

Thanks,

Ignacio 

Employee

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198 Messages

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2.4K Points

Have you tried to look into the iOS Instagram app settings Photo settings?

Is it set to All Photos?

 

Thanks,

Ignacio 

13 Messages

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140 Points

Yup, confirmed it has stopped working again. And I have "All Photos" set in Instagram.

...Jerry

6 Messages

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80 Points

@Ignacio_B I’ve had the same problem as Gerry for months now. All apps are up to date and phone has access to all photos for both. 

13 Messages

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194 Points

@Ignacio_B Instagram has had access to all photos since I installed it. 

Employee

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198 Messages

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2.4K Points

@Christie Turner are you able to share images to Instagram with e.g. Photos app or Messages app?

Which iOS version are you on?

Employee

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198 Messages

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2.4K Points

@gerald_amende are you able to share images to Instagram over e.g. Photos app or Messages app?

Which iOS version are you on btw?

13 Messages

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140 Points

Sharing via the "Creative Cloud" app seems to work fine and is my workaround.

IOS 14.2

...Jerry

6 Messages

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80 Points

Yes I can share direct from photos. IoS 14.1 I tried uninstalling and reinstalling both insta and Lightroom. Now when I try “share to Instagram” (since copy disappeared) I get “Error. Something went wrong” I have to export to photos and post from there. 

Employee

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198 Messages

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2.4K Points

Exactly how do you share over Creative Cloud as well as over Lightroom?
E.g. file type being exported, from which camera - dimensions, watermarks or not etc.

Does it mean that you can share to any other application from Lightroom?

It would help a lot to know the settings you use in Share to... or Export As...
Note that the Share to... settings can be found by tapping on the outer right side (settings) icon next at the same level as the Share to...

13 Messages

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194 Points

My workflow:

Import into LR Classic on laptop as a RAW file. Process in LR Classic.

Add files to collections which are synced with Lightroom / Creative Cloud.

All files in collections can be viewed and edited in LR mobile App on iPad. Attempting to send a file to Instagram which used to work but doesn't anymore involves selecting Share To which produces a .jpg copy and then selecting one of a number of options from destination icons. I can still share with Facebook, Twitter and Flickr but not Instagram.
 

The settings under Share To: .jpg, Small (2048px), 80% image quality, no watermark, include metadata, original filename, no output sharpening. I believe these are default settings as I have not changed them

I also have the Creative Cloud App on my iPad in which I can also see all of my collections synced with Lightroom. I can share images from this application with Instagram or any other application using the Quick Export option after selecting share. If I select Download Original File from the Share menu I can't export to Instagram but can to the other programs. I see the same message: "Error. Something went wrong"

Given how everything worked well for years and has now stopped working on two occasions after upgrades to LR and / or IG I do not believe the issue is anything to do with setting on my device / account which have not been changed by me at any point.

13 Messages

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140 Points

My workaround workflow is the same as @mark_hunter_965cai1ycl29o to be more specific (From Lightroom Synced collection):

1) Open the Creative Cloud app on my iPhone.

2) Select "LR Photos"

3) Select a photo to be shared.

4) Press "Share"

5) Select "Quick Export"

6) Select "Instagram"

7) Add a caption to the image.

8) Select "OK"

9) Select "Share"

...Jerry

6 Messages

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70 Points

I can share to all other apps, only lightroom to instagram is not working. So it is a Lightroom problem

6 Messages

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70 Points

I cannot find these settings in instagram. Where are these seetings?

9 Messages

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90 Points

Hi there. I’ve set settings to all photos in both LR and IG and still can’t share from LR to IG. Can anyone suggest a better platform to use. Thanks! 

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Cannot share from Lightroom to Instagram

Adobe Administrator

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1.1K Messages

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18.8K Points

We are aware of the issue and are working with Instagram to correct it. 

9 Messages

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90 Points

Thanks. Can you please provide me with a timeline? I see that this has been an issue for over a year. I have a project that I’m working on. So I can wait or just move on. 
Thanks so much. 

Employee

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198 Messages

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2.4K Points

If you can always run into this, please let us know what image type you are sharing, what kind of dimensions you are using as well as if you have watermark enabled?

Instagram version would also be helpful.

Thanks,
Ignacio

9 Messages

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90 Points

Oh does that matter? Please share what kinds of images a s dimensions should I share? Thanks so much!! 

Employee

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198 Messages

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2.4K Points

It could matter it shouldn't, but since the error message from the Instagram is so general, it makes sense to check for any clues for any user.

I assume you share over Share to... or Export As...
Export As.... is a good way of verifying settings in case Share to... goes wrong. This since you will select all the settings up front.

So if you use Export As... does it work to share to Instagram?
If so, can you please let us know what settings you used there and compare to the settings that you have for Share as?

Adobe Administrator

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1.1K Messages

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18.8K Points

This is a known issue but we have found an easy workaround:

  1. Choose photo in Lightroom to share
  2. Tap the Share icon at the top of the screen
  3. Tap “Share to”
  4. Navigate to the Instagram icon and long press the icon
  5. Choose “Open in app”

At his point you can complete your post to Instagram.

13 Messages

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140 Points

Unfortunately that workaround is not working for me. After I press the Instagram icon, I get a message. "Error, something went wrong"

...Jerry

Adobe Administrator

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1.1K Messages

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18.8K Points

Make sure it's a long press. You have to lightly press and hold for a second.

6 Messages

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80 Points

I was able to fix mine by doing a hard press on the Instagram app logo- and then a secondary menu comes up 

13 Messages

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140 Points

"Long Press!" That's the ticket. Thanks so much.

...Jerry

1 Message

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60 Points

4 months ago

I'm on IOS and the option "Copy to Instagram" when I choose Open In is gone. I can no longer post to Instagram directly from Lightroom Mobile. Pretty annoying, since the Open in Instagram option has very limited functions.

Lightroom Mobile version 5.4.2 25D6E5

Instagram version 163.0.0.41.120

(edited)

1 Message

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60 Points

3 months ago

Ive just uploaded an Instagram update and now my Lightroom on my i phone won’t work! Please someone sort this out! 

1 Message

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60 Points

I have the same issue. I was able to post last night from my iPhone X and now keep getting error message. I updated both Lightroom mobile and instagram apps but the issue persists. PS: Exporting it gives the same error message.

(edited)

1 Message

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60 Points

3 months ago

@rikk Has there been any progress? I have been trying for months to post from my iPhone SE 2020 to my Instagram feed and always get Error Something went wrong! I used to get both the Instagram icon and Copy to Instagram, but the latter has gone. Even if I press and hold the Instagram icon, I get Error Something ent wrong. Please try again later!! I notice that these issues were raised back in March - surely there is a fix now?? Please help!! Thanks Andy

Employee

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198 Messages

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2.4K Points

3 months ago

I might have figured out how to solve it. 
Go to the iOS settings/Instagram and enable All Photos access for Photos.

thanks,

ignacio 

13 Messages

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194 Points

@Ignacio_B I’m afraid the solution doesn’t work on my iPad or my iPhone.

Employee

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198 Messages

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2.4K Points

@mark_hunter_965cai1ycl29o 
Please note that this issue is not a Lightroom issue, from what it looks like this is an Instagram issue.

There seems to be many reason for this error message:

  1. not authenticated accounts
  2. temporarily locked accounts (same as above but on step further)
  3. no access to photos app

In case you do run into this issue there might be two ways of getting around it once not connected to the account:

1. Verify that you are using the latest Instagram version
2. Check Photo access for Instagram app in the iOS settings
3. On newer devices - do a haptic tap on the Instagram icon in the share sheet to see if you can use Open in App.
4. restart device (last sanity check)

In any other case you might need to contact Instagram and their support.

In case you would be able to share images from other apps like e.g. Messages app to Instagram without having problems with Lightroom, then that would be something that could qualify as a Lightroom bug.

If you would have any issue, please specify iOS version, image type and let us know if you can share the same image successfully over the Photos app.

13 Messages

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194 Points

I’ve no idea whether it is an Instagram issue or a Lightroom Mobile issue. It is an issue affecting the interface between the two which for me first happened after updates to one or both Apps several months ago. One of your colleagues said at the time that Adobe were working with IG on the issue and it did get sorted with later updates. A few weeks ago it recurred albeit with a different error message.

I can share images from Photos and even Creative Cloud with IG ( as I stated above). The issue occurs on both my iPad and iPhone running iPad OS 14.2 and iOS 14.2 respectively.

2 Messages

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70 Points

3 months ago

I have been trying to upload photos to Instagram on my IPhone running IOS14.2 but I keep getting an error: “Error - something went wrong”. Obviously this isn’t a helpful message. 

I have the latest version of Lightroom. 

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: Upload to Instagram doesn’t work

Adobe Administrator

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1.1K Messages

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18.8K Points

This thread is being merged into an authoritative thread for better tracking and response.

7 Messages

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166 Points

3 months ago

Still not working. Awesome Adobe support as usual.