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Adobe Photoshop Family

40 Messages

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698 Points

Sun, Dec 29, 2019 7:28 PM

Solved

Lightroom Mobile: Can’t press “update” button for legacy settings

This is a weird one, I've never seen it before or had this before.  On my iPad Pro (10.5") the "update" button that shows up when you load an old RAW image to update from a legacy profile can't be pressed.  It's not disabled, or doesn't look like it, but nothing happens when I touch it.  No reaction, no message, nothing.  

This is in a set of images I've been working with before, and never seen this before.  The only difference now is I'm on a mini vacation (same country) and on crappier wifi (but just crappy, not disabled or anything).  

 

The images aren't local, but load fine when I start the app, and the rest of it (editing other images, moving between the 'legacy' set of images, that sort of thing, all work just fine.

 

Update - changing from wifi to hotspot doesn't change anything, nor did rebooting the ipad, or deleting and reinstalling the app.  The update button on the same photos on the iPhone works just fine.

Responses

Adobe Administrator

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7.9K Messages

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114.6K Points

9 months ago

Appears to be broken for me as well. I will log a bug for it. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

40 Messages

 • 

698 Points

9 months ago

Thanks Rikk, glad that this is at least in the system as a real problem.  Sorry for being a pain, hopefully this will be fixed quickly!  I'll look forward to the next LRm release.

14 Messages

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282 Points

8 months ago

Please fix very annoying

Adobe Administrator

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7.9K Messages

 • 

114.6K Points

7 months ago

Updates to Lightroom Classic, Camera Raw, and the Lightroom Ecosystem were released yesterday and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. You can read more about the updates here.

Thank you for your patience. 

Adobe Photography Products

Quality Engineering - Customer Advocacy 

40 Messages

 • 

698 Points

7 months ago

Whohooo!  Thanks, will test tonight but I'll assume it's fixed and that this thread can be closed :) (just in time for me to head for a vacation where I wanted to do a bunch of organization on the long plane trip!