michelle_sindhunirmala's profile

4 Messages

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100 Points

Mon, Feb 4, 2019 4:22 AM

Lightroom Mobile: Can’t edit - circle keeps spinning

Lightroom never loads. Tried to edit the photos, but the circle keeps spinning. Tried logging in and out, deleting and redownloading the app but still won’t work. Not a network issue either because phone has perfect service and wifi

Responses

Adobe Administrator

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10.2K Messages

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137.3K Points

2 y ago

Greetings Michelle,

Have you tried restarting your phone?
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

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100 Points

2 y ago

Yes, twice

Adobe Administrator

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10.2K Messages

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137.3K Points

2 y ago

Can you get the brand, model number and OS version on your phone?
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

100 Points

2 y ago

iphone 8s, OS 12.1.3

Adobe Administrator

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10.2K Messages

 • 

137.3K Points

2 y ago

Thanks. We will need a diagnostic log from you if the app will allow you to get to the menu. An iOS log file can be triggered when you  open up the  Lr Mobile settings and  then navigate in to the Help&Support section and long-tab (2-3 sec) "Access our Support Forum"-entry and a  diagnostic log will be generated and attached to your local mail client.

Send to:

 
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

100 Points

2 y ago

“Access our support forum” leads me to this support forum. Did not get any email or diagnostic logs

Adobe Administrator

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10.2K Messages

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137.3K Points

2 y ago

It is working for me here. Make sure you are Long Pressing and not just tapping. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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10.2K Messages

 • 

137.3K Points

2 y ago

Got it! Thanks. I will forward to the engineers for review.
Adobe Photography Products

Quality Engineering - Customer Advocacy