lenny_rothstein_ak4mk9wrr4d0c's profile

8 Messages

 • 

196 Points

Thu, Apr 26, 2018 4:09 PM

Lightroom Mobile (Android): Using Flash with raw capture crashes my Galaxy S7Edge

When I use the LR camera on a Samsung Galaxy S7 Edge latest android and I use flash in daylight taking in RAW (is RAW the problem?), it flashes but crashes the phone which will only restart if I plug the charging cable in. I can then reboot.

Responses

50 Messages

 • 

780 Points

3 y ago

Hello Lenny, Can you please let me know that has the issue started occurring after you upgraded your S7 Edge to the latest android version?

Regards,
Arnab

50 Messages

 • 

780 Points

3 y ago

Hello Lenny, Can you please let me know that has the issue started occurring after you upgraded your S7 Edge to the latest android version?

Regards,
Arnab

8 Messages

 • 

196 Points

3 y ago

Sorry, not sure as I this happened once before about 3 weeks ago. Only the second time I have used fill in flash so not sure what version I was running at the time
Regards
Lenny

50 Messages

 • 

780 Points

3 y ago

Not a problem Lenny. So it appears like this issue does not occur for all the images you capture (i.e. it's an intermittent issue)?

Regards,
Arnab

8 Messages

 • 

196 Points

3 y ago

Most of my photos are taken without flash so apart from these 2 occasions, never happened before. I'm changing phone today so let's see if it does it on the Galaxy S9 plus.
Regards
Lenny

50 Messages

 • 

780 Points

3 y ago

If you are able to reproduce the issue consistently, I would recommend to send the diagnostic log to us. Below are the steps to generate the diagnostic log:
  • Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
  • Now reproduce the issue and soon as you encounter the issue, reopen settings panel and tap on “Send Feedback” button at the end.
  • Within few seconds the sharing sheet will open, send across the logs. As the logs will be sent in a separate thread, please provide a summary of the issue (it will help me in tracking).
You can try out this on any of your devices.

And congratulations on your new device :)

Regards,
Arnab