kika287's profile

9 Messages

 • 

188 Points

Tue, May 1, 2018 7:59 AM

Lightroom mobile (android): Unable to edit raw files on smartphone Sony XZ

On my Smartphone (Sony XZ, Android 8.0.0) i only can edit jpeg files.

If i try to edit an raw file (from my Canon D550 or my Sony RX100 III) the app starts downloading the image and then freezes up completly. 

Is there any solution for this problem?

Responses

50 Messages

 • 

780 Points

3 y ago

Hello,

Can you please let me know that what happens if you mark the album with raw images as "Store locally" and then edit the image?

Regards,
Arnab

9 Messages

 • 

188 Points

Hello,

unfortunatly the behavior of the app didn't changed with this option. If I select the edit mode, the app shows the spinning circle, I can zoom in and out and after some seconds the app crashes.

Furthermore the app crashed while downloading the images to the phone. So I had to restart the app multiply times until all images were downloaded 

Regards

Kai

50 Messages

 • 

780 Points

Thanks for the information. Can you please try marking the album for store locally and then open the image in Edit room after disabling the WiFi/cellular data. This will indicate that the issue is related to sync or not.

Regards,
Arnab

9 Messages

 • 

188 Points

The issue doesn't occur after disabling WiFi/cellular data.

Regards
Kai

50 Messages

 • 

780 Points

Cool, this indicates there is some issue with syncing of the image. So can you please try importing a fresh RAW image from any other client than Android (like Lightroom CC (Win / Mac) or Lightroom Classic CC or https://lightroom.adobe.com) and see if the issue exists for all RAW images or not. As I guess some develop history might be causing the problem here.

Regards,
Arnab

9 Messages

 • 

188 Points

Probably you're right with your guess. With a new RAW image imported directly into LR CC it worked correctly.

The images i used before were developed in LR 5.7, then i updated the catalog to LR Classic and migrated it to LR CC. Maybe this information is useful.

Regards,

Kai

50 Messages

 • 

780 Points

Well now that we are sure that the issue is with some develop settings, I would request you to please provide couple of stuffs:

Please provide diagnostic logs from your device. Steps to generate diagnostic logs is mentioned below
  1. Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
  2. Now reproduce the issue and soon as you encounter the crash, reopen settings panel and tap on “Send Feedback” button at the end.
  3. Within few seconds the sharing sheet will open, send across the logs. As the logs will be sent in a separate thread, please point it to me / provide a summary of the issue (it will help me in tracking).

Also can you please provide few of the error prone images to us in a separate catalog? We will try to replicate the issue and find the root cause here. Process to create a catalog from LrCC Classic is mentioned below:
  1. In library module, select 5-6 images which are causing the crash.
  2. Go to File->Export as catalog.
  3. Make sure ‘Export selected photos only’, ‘Export negative files’ checkboxes are selected and click on ‘Export’ button.

Appreciate your patience and support while we investigate the issue.

Regards,
Arnab

9 Messages

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188 Points

As requested, i have sent you the log and the catalog with some images. Hope that helps finding the cause.

Regards,

Kai

50 Messages

 • 

780 Points

Thanks Kai for reverting back with the details. We are investigating it and we will reach out to you in case we have a resolution / need more help from you.

Regards,
Arnab

50 Messages

 • 

780 Points

Hello Kai,

Can you please let me know that do you have profiles applied on all these problematic images? If yes, are these mostly DCP profiles?

Regards,
Arnab

9 Messages

 • 

188 Points

Hello Arnab,

Did you change something? I can no longer reproduce the issue.

The only change on my side was the xperia system update (41.3.A.2.128) I received two days ago, after I send you the catalog and the images. 

On all affected images only the Adobe Standard profile was applied.

Regards,
Kai 

50 Messages

 • 

780 Points

Hi Kai,

We had a server side deployment which has fixed the issue with profile. Let me know if you are still facing issues.

Regards,
Arnab