Skip to main content
Adobe Photoshop Family
P

4 Messages

 • 

100 Points

Wed, Nov 18, 2020 11:22 AM

Lightroom Mobile: (Android) Presets missing despite backups

Hello I hope man can help me here.  Customer service can't help.  I made a backup before sending my phone in for repairs.  I successfully got this back on my cell phone yesterday and everything on the cell phone is as it was before the repair.  ONLY ALL MY PRESETS THAT WERE SAVED ON MY ACCOUNT (IN THE SUBSCRIPTION) ARE GONE.  How do I get my 40 or so presets back?  Everyone who uses Lightroom knows what kind of work it is.  I hope someone can help me

Responses

Champion

 • 

6.2K Messages

 • 

106.4K Points

2 months ago

Do you have a paid subscription or was this the free app? On which OS?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

4 Messages

 • 

100 Points

i have a paid subscription .Android

Champion

 • 

6.2K Messages

 • 

106.4K Points

Make sure that you're signed into the correct Adobe ID then, that's the usual suspect.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

4 Messages

 • 

100 Points

Thank you Iam logged in correctly . I can see Photos from 2019 and any from 2020 .When i click on a picture and go to Prefrences where the presets are in i cant find any of my presets .Its really frustrating when everyone is gone now.

Champion

 • 

3.4K Messages

 • 

58.4K Points

Are you sure you are looking in the correct place? Presets are not in the preferences. On my iPhone they are in the same bar as all the edit options, next to Geometry.

Johan W. Elzenga,

http://www.johanfoto.com