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Adobe Photoshop Family

2 Messages

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80 Points

Tue, May 29, 2018 3:01 PM

Solved

Lightroom Mobile (Android) is not importing images between LG and Samsung

I bought a new LG-mobilephone and did install Lightroom CC mobile. When I know get images (Picture(JPG)) per WhatsApp or SMS or Threema from a samsung-mobilephone I can save them in my own (intern) picture-menu. But if I try to import them to Lightroom cc mobile the system says "the import is not possible". In the other way from LG to Samsung it is the same.

If I send the picture I get from a Samsung-phone to an Apple-Iphone and then back to my LG-Smartphone I can import the image (JGP) to Lightroom cc mobile.

Is their a bug???

Responses

Adobe Administrator

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9.1K Messages

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126.9K Points

3 years ago

Thanks for the report Christer.  We are looking into it. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

80 Points

3 years ago

Today I tested it with a picture from a Huawei -phone and it works. Just not with Samsung. Thank you