sharmine_pretorius's profile

4 Messages

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100 Points

Wed, Oct 9, 2019 9:46 AM

Lightroom Mobile: All my photos went missing after I changed my storage to SD card

can you help?please

Responses

Adobe Administrator

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10.8K Messages

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142.2K Points

2 y ago

Your photos actually live in the cloud. Did they disappear from there as well?  You can log in with your Adobe ID at https://lightroom.adobe.com to verify your cloud library.  Do the photos show up there?

4 Messages

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100 Points

2 y ago

No nothing there only the one's that synced after everything was gone

Adobe Administrator

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10.8K Messages

 • 

142.2K Points

2 y ago

Can you verify that your Subscribed Adobe ID is the same as the Adobe ID with which you logged in previously and today?   It sounds like you may have more than one Adobe ID in play and that you pictures reside on another ID. 

4 Messages

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100 Points

2 y ago

They have checked both accounts and nothing

Adobe Administrator

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10.8K Messages

 • 

142.2K Points

2 y ago

I checked the Email address you've used to register at this forum and your name and do not find any active subscriptions. I only find one Adobe ID under your name or email. Do you know if your photos were synced to the cloud before you made the storage change?

4 Messages

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100 Points

2 y ago

I am not sure i was on a free trial and after the expired my photos was gone it logged me out of lightroom and when i went back in there was nothing then it started sync my photos that is on my phone now

Adobe Administrator

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10.8K Messages

 • 

142.2K Points

2 y ago

If I understand this correctly - you are missing the photos taken during the trial period then?  If you revert to storing in memory instead of the Card, do they return?

3 Messages

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80 Points

1 y ago

same problem. I changed my storage location to sd card months ago. earlier, i removed my sd card from my phone to transfer some of my reports. when i inserted back my sd card, all my photos went missing. how can i recover them? im pretty sure the data are still on my sd card cause they're taking up space from it. what should i do? i dont have any back ups. please help me.