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Adobe Photoshop Family

1 Message


70 Points

Mon, May 8, 2017 6:18 PM

Lightroom mobile: After iPhone upgrade, image previews are black

I just upgraded to iphone 7 plus and restored the new phone from my icloud back up. In my Lightroom mobile app some of the images appear but others are black until I click on them. They stay black even after I've viewed them. None of the videos have synced. Do I need to start over?




6.2K Messages


106.3K Points

4 years ago

That's probably your simplest course of action. I doubt the restore from backup to a new phone is a scenario that's been tested extensively.

Victoria Bampton a.k.a. The Lightroom Queen

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

166 Messages


3.5K Points

4 years ago

Will a Logout of Lr Mobile and Log Back In re-trigger the downloading of assets from the Cloud?