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6 Messages

 • 

120 Points

Mon, Dec 16, 2019 3:51 PM

Lightroom Mobile 5.1.0 (iPadOS 13.3): Doesn't direct import

When attaching my DSLR to my iPad Pro (2018 11"), the direct import function doesn't work properly. Everything appears to work fine and the images selected appear to import, but then they simply do not appear in All Photos.
I've tried this several times, but no joy.  Importing via the Photos app still works, but not the new direct import function.  The issue is the same for pics coming from both SD and XQD cards, jpgs and raw.
Any suggestions?
 - iPad is running iPadOS 13.3;
 - LR mobile version is 5.1.0
 - DSLR is Nikon D850

Thanks

Responses

265 Messages

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5K Points

9 months ago

Hi Iain, when remember right then I have seen complains about importing DNG files, but not JPG files. I own a Fuji camera so I have tested the import of a normal JPG file.
I have an iPad Pro 12.9 2.Gen and using the SD card adapter from Apple.
When I start the LR CC app and connect the adapter I see a message which tells me that the adapter has been connected. After clicking on continue button I see my pictures and I can select one or more. LR is asking if I want to keep the pictures and I confirm and LR tells me that I can safely disconnect the adapter.
There is another message which tells me to check the import and upload process clicking the cloud symbol.
LR is sorting the imported pictures and if you have newer pictures you have to scroll down in ALL Pictures.
Best is to use the album Last Added (or similar) to check if pictures are there.
Sorry to ask: Could it be that LR is thinking you have already imported the pictures and refuse to add dubllicates. In current version there is no warning message which is a pity.
:-)
Peter

PS: What steps do you see ?
 

6 Messages

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120 Points

9 months ago

Hi Peter,
Thanks for coming back to me. 
I connect the camera directly to the iPad, as I generally import nef (raw) images and they're on my XQD card and the camera acts as my card reader (I use the SD card for backup jpgs and remove it for importing - I've
tried also importing jpgs from the SD card, with the same results).
In LR, I get a message saying the camera has connected or i go to the Add Pictures option and select Camera Device.  I then see the images and select those I want (not to have an exclude already imported option is irritating).  It then goes through a process of adding the pics, then asking me do I wish to delete the images on the device.  It also tells me to click for viewing the cloud import process - but that achieves nothing, reappears and then disappears!
And the All Photos remain unchanged, including the number of images and the Recently Added tab is blank.
So, it it is trying to do something, but failing. Ho hum.

265 Messages

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5K Points

Yes Iain, that is really strange. I guess you have done a re-start of the iPad. Sometimes it helps.I will try now to import from my camera as well.
Update:
Have connected my Fuji X-T20 via the Original Apple USB Adapter with external power supply to my iPad Pro and LR CC is telling me that an X-T20 is connected. But there is another message: Your SD Card is empty!
And that is not the case, the SD card has jpg and raw files. Ok, looks like we both have an issue, although a different one. :-)
Your issue is much bigger because your SD card is not working and your camera import is not working. Now I am reading that you have a Nikon camera, not a Canon, sorry. Will try now all available cameras :-) i am very curious.

Update 2: Have found a solution for my Fuji, there are two ways the usb connector can be used, as an usb card or as a connection to the Fuji raw converter on the PC.
After switching to usb card mode it was working. Do you have a friend with a Nikon camera and can test if the issue is linked to the camera. Hmmh, but your SD card adapter is not working as well,
Perhaps other user or Adobe support can be of more help.

6 Messages

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120 Points

Hi Mike,
I've tried rebooting the iPad - no impact.
I've also tried another Nikon camera I have - same issue.  
I haven't tried connecting via a card reader, as I don't have any USB-C card readers.  I only connect direct to the camera using a USB-B to USB-C cable.
The strange thing in all this is that my iPad LR Mobile app can clearly "see" the photos in the camera and thinks it is importing them.  They just don't end up in the All Photos on the iPad LR app.
Many thanks for your suggestions. Hopefully, someone from adobe support will pick up on this.
Iain

265 Messages

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5K Points

Hi Iain,
please double check the Adobe help perhaps there is any helpful information.
 https://helpx.adobe.com/lightroom-cc/using/import-mobile-ios.html
I have a colleague in my photo walk group with a Nikon camera, will contact him.

:-)
Peter

1 Message

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60 Points

Iain:  I’m also using a Nikon D850 and have not been able to import my RAW files directly into Lightroom on iPad.  I experience same exact symptoms as you reported. I’m using the most up-to-date version of LR on iPad (5.2).  Have you solved the problem yet? If so what’s the solution?  BTW I also shoot RAW with my Nikon D7100 and I am able to import the RAW files directly to LR on iPad with that camera.

thanks,
Charlie

6 Messages

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120 Points

Hi Charlie,
Sorry, I found no solution, so have carried on importing via the IOS photos app, as before. I tried it again just now, in case any iPadOS or LR mobile updates did the trick, but nothing.
Interesting that you were able to do so with a D7100 but not a D850 like me (and I also failed with a D810).  Not sure why the later Nikons would fail.
The really weird thing is that the LR Mobile app can clearly "see" the pics and thinks it's importing them, but just doesn't. That would suggest that problem presumably lies with Adobe.
Fingers crossed that a simple update deals with this eventually, but Adobe have not responded to this thread.
Cheers
Iain

6 Messages

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120 Points

9 months ago

Thanks, Mike.  The only thing that slightly sticks out here is that Adobe suggest using Apple's USB camera adapter.  However, given that the iPad pro has a USB-C connection now, which
uses a universal standard, and that I can transfer photos direct to Apple's Photos app, this seems unlikely to be the issue (indeed, Adobe says "If the attached photo storage media is compatible with the iOS device, it should work with Lightroom").
Do let me know if your Nikon buddy has any ideas.  It's not the end of the world, as going via the Photos app is okay, but it'd be better if that direct route worked!
Thanks again.
Iain

265 Messages

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5K Points

Hi Iain, who is Mike?

6 Messages

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120 Points

Aargh - so sorry!!  I think I saw Like at the end of a message and, in far too much of a hurry, read "Mike" and have somehow adopted it as your name.  Doh.
Thank you, PETER!

1 Message

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60 Points

9 months ago

Hi everybody
i experience exactly the same issue trying to import directly to a Nikon D500 plugged in usb-c to my ipad pro with ios 13.3
has anyone found a way to solve this issue ?
import to apple photo roll works perfectly...