MontyMo's profile

153 Messages

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3.4K Points

Tue, May 21, 2019 7:42 PM

Lightroom for mobile (iPad): Freezes after pressing filter icon

When pressing the filter icon on my 11” iPad Pro LRCC freezes for about 20 sec. THis happens on three of my iOS devices. My iPad Pro, an iPhone XS and another iPad. Adobe tells me this is normal behavior with a catalogue of 25,000 photos. I disagree.All software is up to date. I have installed LRCC on new devices with the same behavior.Does anyone else see this?ThanksMontyHere is a link to a video..https://youtu.be/76XwXS9POVs

Responses

Official Solution

Employee

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248 Messages

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2.9K Points

2 y ago

This issue should be fixed in version 4.4, thanks for reporting it and helping us to fix the issue

153 Messages

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3.4K Points

Yes,  I can confirm that this have been fixed!
Thanks to Ignacio Barrientos for working with me on this.
Monty

Employee

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248 Messages

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2.9K Points

2 y ago

Hi,

thank you for reporting this, this is not normal behaviour.

This might sound odd, but does it help to log out and in again?
Please only logout once you have finished importing on the device.

What would also be helpful:
1. do you only see this when on VPN?
2. Do you work with the desktop a lot, i.e is the catalog and most of the imports originating from it?
3. Please send us a diagnostic log if you can still reproduce after logout/login.

Thanks,
Ignacio

153 Messages

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3.4K Points

2 y ago

Thank you for your reply.

This happens with or without the VPN. I just signed out of LRCC, turned off the VPN then signed into LRCC. No change
All of the imports are done using my 11” iPad Pro. 99% of my work is on the iPad. Occasional I will use my wife’s 2011 iMac. LRCC work perfectly on the iMac

To whom should I sent the diagnostic log?

Thanks again
Monty

153 Messages

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3.4K Points

2 y ago

I have sent a log to Adobe. Thank you!