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Adobe Photoshop Family

17 Messages

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352 Points

Tue, Jan 12, 2021 11:08 PM

Lightroom Desktop: moves to the background after deleting an image

Since updating to Lighroom 4.1 I am experiencing a new bug. After I delete an image, Lightroom moves to the background. In other words: the Lightroom app is no longer the active one on my MacBook. I can still see the window but it is as if something else would be the active layer now. The red, yellow and green icons in the top left used to close/minimize and maximise the app also grey out. When I now want to use the arrow keys to navigate to another image, I get the mac default "something went wrong" sound. I then need to klick into the Lightroom app to "reactivate" it. Then, everything works normally.

Is anyone else experiencing this issue? I don't have any issues when I am not deleting pictures but when I go through my recent pics to delete all the ones that I don't want to keep, it really makes that process annoying.

All the best from Hamburg,
Tristan

I am running Lightroom 4.1 (the mobile cloud version) on a MacBook Pro Late 2013 on OS 10.15.3

Responses

Adobe Administrator

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9.1K Messages

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127.3K Points

6 days ago

I am not able to replicate this issue. 

Whether I delete from the [Delete] Key

The Right-click context menu 

or the Edit>Delete menu

Lightroom desktop remains at the front. 

Are you seeing the delete dialog? Is it perhaps hidden or on another screen?

Adobe Photography Products

Quality Engineering - Customer Advocacy

17 Messages

 • 

352 Points

Hi Rick, thank you for your answer!

I tried both options: deleting via the Delete key and deleting via Edit>Delete. In both cases the delete dialog shows up and the deleting process works as intended. It is only after that that Lightroom moves to the background and I need to reactivate it by clicking into the window. I don't have a second monitor connected nor does the delete dialog show up on one of the virtual parallel screens on the MacBook.

Adobe Administrator

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9.1K Messages

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127.3K Points

Is it possible for you to record a screen video showing the problem so we can look for items we might be missing?

Adobe Photography Products

Quality Engineering - Customer Advocacy

17 Messages

 • 

352 Points

Hey Rikk (sorry for misspelling your name in my last post),

here is a screen video showing the problem. It comes without audio, so let me explain what I am doing. I select a picture and hit the space bar to enlarge it. Then I hit backspace to delete it. The delete dialog pops up and I confirm by pressing enter. The picture is deleted as intended. Next, I want to scroll to another picture by using the arrow keys, however, I hear the "something went wrong" sound of Mac OS. As you can see, the three icons in the top left are also greyed out. Then I click into the Lightroom window to reactivate the app and then it works again.

Adobe Administrator

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9.1K Messages

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127.3K Points

I watch your video and still can't reproduce what you are seeing. I suspect you have a dialog hidden behind the App that needs addressing. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

17 Messages

 • 

352 Points

Hey Rikk,

I tried to look into that just now. I closed all apps on my laptop and opened Lightroom. I deleted a picture and then it all worked as intended. After I deleted a second picture, Lightroom greyed out again and went inactive. This also happens after all consecutive pictures that I deleted.

--


I closed Lightroom and am trying to recreate once again. I already deleted 10+ pictures and the issue doesn't appear again.

This is weird. I feel like once it is there, it doesn't go away again. I definitely had this issue for weeks now but it might be that sometimes it doesn't appear and then I simply don't notice it because nothing is bothering me.

Well, I can live like this 🙂 I thought reporting it might be valuable for the developers. Thank you for your time, Rikk.

Have a good day!