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sgrienen's profile

9 Messages

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224 Points

Mon, Nov 5, 2018 9:12 AM

Answered

Lightroom CC: Importing photos from iOS doesn't import HEIC but only JPG

I thought Lightroom CC can handle HEIC files, but when I try to import some of my pictures on the iPhone, it automatically converts to JPG even if I have my iOS settings set to take pictures at high efficiency (meaning it's supposed to take pictures in HEIC, not JPG) and the Photos app set to "Keep Originals" (meaning it's supposed to export those HEIC as is). But even with that, the only way to have HEIC files in Lightroom CC for me is to use the Desktop app instead, or taking the picture directly from within Lightroom CC on iOS (on Depth Capture mode, Technical Preview)... I thought Lightroom CC can handle HEIC, so why not importing them as is ??

Responses

Adobe Administrator

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9.5K Messages

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130.8K Points

2 years ago

sgreinen - can you tap on the Gear Icon and go go About Lightroom  and verify the version number you are using on your device?
Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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224 Points

2 years ago

v. 4.0.0 E605D9

Adobe Administrator

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9.5K Messages

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130.8K Points

2 years ago

How are you importing, via the Add Photos menu or are you syncing your Heic files to the cloud and then back own to Lightroom CC?
Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

 • 

224 Points

I'm taking pictures with the regular Camera iOS app, then importing them in Lightroom CC on iOS as well... apparently, as said in the post below, it's only happening on Portrait photos, which is totally stupid, knowing the fact that these kind of pictures contain depth information as well, opposed to classical JPG which won't probably contain additional information.

32 Messages

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1.4K Points

2 years ago

Are your photos taken in portrait mode by and chance? Photos will send out those as a JPEG.

9 Messages

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224 Points

Yes, haven't noticed it yet. Why !?

32 Messages

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1.4K Points

It renders out a jpeg using the depth data so your exported photo looks like what you see on your screen. I believe if it just sent out the HEIC file Lightroom wouldn’t know how to utilize the depth data and you would loose the effect. That’s how I understood it atleast.

Champion

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3.4K Messages

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59K Points

2 years ago

I have seen some evidence that there may be a display bug, where Lightroom reports the file as being a JPEG, but in reality it is a HEIC. That is proven by the fact that this 'JPEG' has depth mask data.

See message 10 of this thread: https://forums.adobe.com/thread/2559064

Johan W. Elzenga,

http://www.johanfoto.com

4 Messages

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158 Points

2 years ago

The downside is importing a Portrait mode photo from Photos to Lightroom mobile (depth Mask is there in Mobile) when it finally since to Lightroom Classic the depth mask isn't there on desktop.  

So I can still do depth mask adjustment on Lightroom mobile but not on the same creative cloud synced image on Lightroom classic.

1 Message

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60 Points

2 years ago

I was having trouble too and then I downloaded the HEIC codec from the Microsoft store and the problem went away.

14 Messages

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304 Points

a year ago

Hi

I today also tried to import photos from the camera roll and they are all imported as jpg. If I export the photo from Apple Photos on my Mac I get a heic file which I then can import into Lightroom CC on my Mac. That file will also sync and show correctly in Lightroom CC on iOS. That means that Lightroom on iOS does not correctly "accept" the HEIC file and iOS pushes the jpg instead. I'm running the latest iOS version (13.1.3). Can someone confirm this or tell me what I'm doing wrong :-)?

Regards, Chris

14 Messages

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304 Points

Btw... if I set my Lightroom CC on my iPhone up to automatically import photos from the Camera Roll, they are imported as HEIC. There is something weird going on in either iOS 13 or Lightroom CC 

14 Messages

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304 Points

Even weirder... If I take a selfie in portrait mode with my rear facing camera, I get a HEIC image file on auto import. If I take a selfie in portrait mode with the front facing camera, I get a jpg.