Skip to main content
Adobe Photoshop Family

166 Messages

 • 

3.5K Points

Tue, Mar 14, 2017 6:11 PM

Lightroom CC for mobile/web: Ability to download full resolution file from a Collection link

Hi,Please could the recipient of a supplied Collection link be able to download full res files (if held on the server). This could be an option in Mobile and WebThanks

6

Responses

7.9K Messages

 • 

114.4K Points

4 years ago

I think you can download originals via Lightroom for web already: https://helpx.adobe.com/lightroom/help/lightroom-web.html 

Adobe Photography Products
Quality Engineer: Customer Advocacy

1 Message

 • 

60 Points

This doesn't work. Or the mechanism to do it is so non-intuitive and esoteric that it's impractical. LISTEN TO YOUR CUSTOMERS - all we want is to allow people to download the original, full-size JPG and Lightroom is useless to me unless it can do this simple function. For some reason, the people at Adobe have decided not to offer it. Fine, I'll stop subscribing. 

1 Message

 • 

60 Points

Clearly, the Adobe reps here are trained NOT to listen to customers. Two years have gone by since I clearly explained this MASSIVE BUG in their software (see entire exchange below) that renders it virtually useless for its stated and advertised purpose, and all one gets in response are these childish, condescending, and wholly incorrect lectures from Rikk Flohr, Victoria Bampton, Selondon, all of whom would have been fired long ago if they worked for me for their obstinate refusal to recognize, apologize for, or for that matter DO ANYTHING about this MASSIVE BUG. All they do is criticize and contradict customers who know infinitely more than they do. So WRONG WRONG WRONG. And so it goes.

4 Messages

 • 

112 Points

I have thought long and hard about the very best way to simply my photography life and came to the following conclusion:

  1. I now import all photos to Apple Photo's, why, because it syncs originals, if I choose or low resolution copies to smaller memory devices, to all my devices, even Windows. This means I can edit on any device and it will sync
  2. I then also now use Affinty Pro on my iPad, iMac as well as lots of truly amazing iOS apps for photography
  3. I shoot in RAW and will miss a few Lightroom Classic & CC bits but a combination of Apple Photo's plug-ins such as Affinity, Noiseless CK, Aurora HDR, Luminar 3, amongst others means I achieve consistent syncing and productivity regardless of which device, all in RAW.
So I have now cancelled my Adobe Cloud subscription and installed them. The final straw was a support chap, who had been trained to act they he did, I say this as it's not the first time, was rude because I misunderstood the syncing functionality between devices, and Classic and CC.

I did not misunderstand, Adobe you pushed it as if it was a slick and Apple Photo's in it's syncing. You use the term syncing when in actual fact its crazy crap form of back-up. It does neither very well yet I am spoke to by support in a way that does not work for me.

I used to use Master Collection, over 6 years you have taken me from using every app you have to none... Nice business couture and model.

Champion

 • 

5.8K Messages

 • 

102.2K Points

Sorry to hear you feel that way Jonathan. Please note that Selondon and I are NOT Adobe Employees, so we can't fix a thing. We can only explain the decisions Adobe have made to date, whether you feel that they're right or wrong. The full discussions are then available to the Adobe staff members, so they can make decisions about changes to the software itself. 

166 Messages

 • 

3.5K Points

4 years ago

Ah yes Rikk, you can already.

I allowed downloads, shared a link and copied it to another browser (that I wasn't logged in on).

Then I can download the whole Collection.

But, when you go to a single photo there is no option for original, only a low res. At least I think so.

Maybe I should have been more detailed on my original post.

Actually, just opened up the whole collection download in PS and they only appear under 500kb and 2048px width @72dpi. Although in image size is says 7.97M etc.

Something I am missing/don't understand?

A typical original would be 6000px @ 300dpi.

7.9K Messages

 • 

114.4K Points

4 years ago

Did you try it when you were logged into your Adobe ID? The option for original appears there. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

14 Messages

 • 

182 Points

INCORRECT. No such link for original appears on Lightroom web either when logged in to Adobe account or not. The only thing Lightroom Web allows you to download is a low low low resolution version of the image (230KB typically - JPG).

14 Messages

 • 

182 Points

INCORRECT. No such link for original appears on Lightroom web either when logged in to Adobe account or not. The only thing Lightroom Web allows you to download is a low low low resolution version of the image (230KB typically - JPG).

Champion

 • 

5.8K Messages

 • 

102.2K Points

I can confirm it does show up in Loupe view in the Web UI (top right corner) when you're logged into your own account... but only if the original is available in the cloud (photos uploaded through mobile/web, not through LR desktop). I don't think it works for "other" users viewing a shared collection, but I can't check that right now.

14 Messages

 • 

182 Points

It does NOT show up for synced photos which is all that matters

7.9K Messages

 • 

114.4K Points

Photos synced from Lightroom for desktop are never originals - so downloading originals is not possible as they do not exist on line. Originals that are imported to the ecosystem via Lightroom for Web, iOS, and Android should all be available for download via Lightroom for Web's interface as the original is in your cloud account. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

166 Messages

 • 

3.5K Points

4 years ago

Yes it does Rikk.

The thing is, I am not the recipient of the Collection link.

Say my family want to download some photos to print off etc.

This of course may be by design. I imagine the majority of LR users may be professionals who do not want Clients who are recipients of links to have the ability to download Hi Res?

7.9K Messages

 • 

114.4K Points

4 years ago

I think current functionality is designed so that 'you' can work on your files from a browser anywhere.   We will leave this as an active request for viewers of web galleries. 

Adobe Photography Products
Quality Engineer: Customer Advocacy

4 Messages

 • 

112 Points

That's hardly mobile. Mobile mean that one can work when one is out and about and I fail to see how Lightroom Mobile does that when it does not download the files added to a sync collection.  Apologies if I am doing something wrong but after many days and hours of research I find my sync collections only show un-editable fuzzy thumbnails if I am not able to connect to the internet using Lightroom MOBILE.

166 Messages

 • 

3.5K Points

4 years ago

Ok, thanks Rikk, maybe in time with the maturity of the product, more users may request it.

4 Messages

 • 

190 Points

3 years ago

This is still VERY much needed.  The request really has nothing to for me about editing.  It has everything to do with sharing.  I want people to be able to download the files in the same resolution/dpi that I created them.  Dropping everything to 72 dpi is ABSURD!  I can live with downloads being converted to JPEG. But PLEASE let my work be used they way I intended.  STOP altering it.  Changing the dpi is dramatically changing the quality of the photograph.  

I really like the Lightroom suite of apps.  I still prefer Lightroom Classic to Lightroom CC but I think you will get there in time.  But it is insane to have this cloud based solution with sharable content and then ALTER the content to share it.  I end up having to export the photos and then upload and share them on Google Photos, Amazon Prime Photos or Microsoft One Drive to provide anyone with reasonable quality photos for download.

At least give us a download quality preference setting.  I had updated my Photography plan to the 1 TB option so that I could do exactly this.  It is a complete WASTE of money.

14 Messages

 • 

182 Points

3 years ago

Exactly. Unfortunately, the arrogant, dismissive, so-called software engineers on this project don't really care what real customers think. They love to lecture us in their cute millennial way about why we don't need or want what we think and know that we need and want. Total arrogance. Total incompetence. And total disregard for the customer, who, by definition, is always right.

1 Message

 • 

60 Points

3 years ago

Our family was together for Christmas.  I took lots of photos to share with the family.  I want to give my mom and my wife's sisters the option to download and print the full res photo, not a smart preview.  I found by uploading directly to Lightroom CC rather than thru Lightroom CC Classic the full pic was uploaded.  To make the direct upload was not easy, however, since the photos taken over a few days and were a selected subset.  Making the direct upload involved creating new directories for the desired pics and an upload from the g: drive rather than via Lightroom CC Classic.  It's as if the Adobe engineers intentionally  made the process difficult to discourage full size uploads except for mobile devices.

The kluge process has me investigating Amazon Prime for unlimited full size storage but apparently that has limitations as well. 

I'd like to be able to use the 20G included with my subscription to easily share full size photos until the next family get together when I'd clear the Lightroom CC Album and upload full size photos of the latest family holiday.

4 Messages

 • 

190 Points

I haven't tried uploading from Lightroom CC yet, but I'll give that a shot on some test files. However the files uploading from Lightroom Classic are the full files. The collections show up in Lightroom CC and opening them gives me the RAW (NEF/NRW) or PSD files for editing. They just seem to be downgraded when trying to download through a web browser from a shared collection.

I'll try a CC upload and see if it is any different

Champion

 • 

5.8K Messages

 • 

102.2K Points

Wendell, John is correct that Classic only uploads smart previews - low res editable versions. CC uploads full size.

I'd love to be able to uploads originals from Classic too. They have, however, made their direction quite clear - that CC will gain future cloud features, Classic won't. I think if they had their way, they'd have removed the existing sync features from Classic, but they're not in the habit of removing features.

1 Message

 • 

60 Points

2 years ago

It would be an extremely useful tool to allow original files to be downloaded by anyone. I would love to use Lightroom as my distribution platform to clients but while they can only download smart previews it's not a suitable option.