21 Messages
•
446 Points
Tue, Dec 11, 2018 9:07 AM
Lightroom CC for mobile: White Balance bug with v4.1 update for IOS (Ipad Pro)
After upgrading to the latest Lightroom CC v4.1 on my Ipad Pro, I'm experiencing a bug occasionally where the white balance runs after adjustment. This problem occurs quite often when I review a recently edited picture again after a while. Moving the white balance slider fixes it temporarily but the problem randomly reoccurs. I did not experience it with the previous version.
Problems
•
Updated
2 years ago
2
4
Helpful Widget
How can we improve?
Tags
No tags available
Responses
Ignacio_B
Employee
•
180 Messages
•
2.2K Points
2 years ago
could you give some more info on what kind of images run into this issue?
Which iPad Pro are you using btw?
Do you use any other clients besides the iOS version for editing?
Thanks,
Ignacio
0
0
bernard_goh
21 Messages
•
446 Points
2 years ago
I’m editing it on the latest 12.9” IPad Pro 2018. I’m not noticing it on the desktop though. I’ve uploaded a sample video in the following link
https://www.dropbox.com/sh/0ufut2z3rj...
0
0
bernard_goh
21 Messages
•
446 Points
2 years ago
4
0
bernard_goh
21 Messages
•
446 Points
2 years ago
After further experimentation, it seems that the issue lies with the smart preview. If I edit on the original instead of smart preview then the white balance is updated correctly to the cloud and also read correctly with LR Desktop (cross-checked with LR Web). This has been the only work-around. Any update on your investigation and potentially a quick update instead of the normal 2 months wait for the next release? This is a crippling bug :(
0
0