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Adobe Photoshop Family

4 Messages

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102 Points

Fri, Mar 8, 2019 4:17 PM

Acknowledged

Lightroom CC for mobile: Still keeps deleted photos on iPhone

Some deleted photos still remain on iPhone even after deleting them. They can be viewed by connecting your iPhone to your PC, and after saving the "00000000000000000000000000000000" folder the remains can still be discovered in the "Originals" folder if you view them one by one. They occupy a large amount of space, and I can't clear it. Anyone have this problem too?

Responses

Adobe Administrator

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8.5K Messages

 • 

121.6K Points

2 years ago

Can you give me a screenshot of this folder in i-Tunes?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

102 Points

Adobe Administrator

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8.5K Messages

 • 

121.6K Points

2 years ago

Thanks for the screenshot. This is a known issue and we are looking into a fix. Do you have a subscription or are you using the free app?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

102 Points

2 years ago

I'm using the free app.

Adobe Administrator

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8.5K Messages

 • 

121.6K Points

2 years ago

That would explain what you are seeing then.  As I say, we are looking at fixing this behavior for free app users in a future release. 
 Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

102 Points

2 years ago

Alright, thanks!