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Adobe Photoshop Family

3 Messages

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100 Points

Wed, Jan 2, 2019 6:04 PM

Lightroom CC for mobile: Presets no show on mobile

Hi, few weeks ago most of the presets I purchased stopped to show on my mobile, but they do still appear on my laptop. can t find any solution, anyone could help on this?
Thanks

Responses

Adobe Administrator

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8.1K Messages

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116.8K Points

2 years ago

First thing to try:

Double check your Mobile app and make sure that is logged into the same Adobe ID as your desktop system. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

100 Points

2 years ago

Thanks but no pb on that side. Actually, out of 20 presets, 7 show up, but the other 13 simply disappeared ! Any clue? Thanks

Adobe Administrator

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8.1K Messages

 • 

116.8K Points

2 years ago

Some presets are raw-specific and will not work on Jpeg files. If you select a raw vs a Jpeg do you see a different preset list?
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

 • 

100 Points

2 years ago

No the same presets show/ don t showing both cases. Only for dng all presets show. What is weird is that it used to work correctly but suddenly, a few weeks ago, most of the presets became out of use..

Adobe Administrator

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8.1K Messages

 • 

116.8K Points

2 years ago

If the presets are there for the DNG files (raw) and not others, that is correct behavior. Presets containing Profiles are not applicable to non-raw files. 

Recently the desktop versions of Lightroom Classic CC and LIghtroom CC as well as Lightroom form Mobile (Android) received the ability to show partially compatible presets.  We are working on that for iOS.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

a year ago

https://www.youtube.com/watch?v=fNuQm_NBDA8 - leave it to youtube to help out!