troy_unverdruss's profile

11 Messages

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234 Points

Thu, Nov 8, 2018 10:21 PM

Lightroom CC for mobile (iOS): Sync option "Prevent From Sleep" doesn't work any more

I upgraded to an iPhone XS and iOS 12 and the option under "Cloud Storage & Sync" named "Prevent From Sleep" no longer prevents my devices from sleeping.

It continually falls asleep meaning that large album syncs get interrupted.

Responses

Adobe Administrator

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806 Messages

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14.7K Points

2 y ago

Hi Troy, I cannot reproduce this problem on my XS Max... Are you leaving the device plugged in?  Prevent From Sleep only works when the device is plugged in, otherwise there's a risk that leaving Lightroom running and syncing could drain your battery.

Kind regards,
Charlie

11 Messages

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234 Points

2 y ago

Is that new? I used to leave my devices unplugged and they would stay on no problem. This requirement definitely isn't clear to the user in the UI, I'll give it a try.

11 Messages

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234 Points

2 y ago

Seems like I just didn't know about this requirement - works as described above. Thanks!