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Wed, Jan 16, 2019 1:00 PM

Lightroom CC for mobile: Freezes when importing images from iOS Files

I’ve noticed a bug when importing images on iOS using Files: LR freezes totally. Maybe it’s doing something in the background, but I don’t think it’s the expected behavior, as importing images from Pictures (camera roll or whatever) happens in the background and keeps LR working.Additional details:I also have an interrogation regarding the integration with iOS: how does LR (or iOS?) come with files located “in the cloud”, in iCloud or Dropbox, for instance. Is it smart enough to know it has to download the file before importing? Or will it fail?Regarding the bug I described, I played it safe and FIRST downloaded the files locally using Files prior importing them into LR.

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Adobe Administrator

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2 years ago

I am not seeing this Antoine.

Auto-import appears to be pulling in images put into Files as they arrive - even if they haven't been downloaded first.  How large are the files you find are failing?  Tiff? DNG? JPEG? something else? 
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Here is a screencast of the actions:

https://share.icloud.com/photos/0t7TI...

It’s rather short, but everything is there and I wanted to keep it short as I can’t upload a video here:

1) Import from Files
2) Is already in the right folder, pictures are stored locally but originates from Dropbox
3) Only jpgs from an iPhone SE of a couple of Mo, excepted for the panoramas of 10 Mo
4) By the way, there is Ok and open. Ok just quits and open is for import, that’s not very clear...
5) Select all
6) Open (meaning import)
7) Window disappears but is still slightly visible on the lower side of the screen
8) LR is frozen; I can’t show it, but I’m trying to interact with it...

Adobe Administrator

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2 years ago

Thanks for the screencast, Antoine. I followed your steps on a group of 5 not-yet-downloaded files.  I tap Open and there is about a 2-3 second delay and then the 5 files all appear in the Lightroom Album. Not seeing the "window disappearing but still visible at bottom" behavior you are either. 

I am using an iPad iPad Air 128 with iOS 12.1.1 and Lightroom 4.1.1.

Have you done a full restart on the iPad recently?
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Just did and it’s the same behavior: LR freezes...

Adobe Administrator

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2 years ago

We will need to get a Diagnostic Log file from you Antoine if you are willing. 
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Sure, can you remind me how to do this?

Adobe Administrator

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Absolutely! 

Tap [ ⋯ ]
Tap [ ⚙️ ] Settings
Long Press "Access our support forums"
The message: "Generating a diagnostic log" will appear. 
It should auto-launch an email.
Send to
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Done

Adobe Administrator

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2 years ago

Got it- thanks!
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