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Adobe Photoshop Family

2 Messages

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80 Points

Mon, Nov 12, 2018 6:57 AM

Lightroom CC for mobile: Error - “The photo failed to load”

I took an image using lightoom iOS directly while in airplane mode during a flight. I was able to edit the image while continuing to be in airplane mode. Once back home I am unable to load the imae for further editing. The phone is iPhone 8 plus with the latest ios and app version is 4.0.0 E605D9 I have tried on both WiFi and mobile data.

Responses

Adobe Administrator

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9.2K Messages

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127.7K Points

2 years ago

Greetings anvit jain,

If you go to http://lightroom.adobe.com is the photo there?  Is it editable on the web interface?
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

80 Points

2 years ago

Nop, just a blank grey box in the web interface.

Adobe Administrator

 • 

9.2K Messages

 • 

127.7K Points

2 years ago

Sounds like the photo never made it completely into the cloud storage. From where did you first upload it? 
Adobe Photography Products

Quality Engineering - Customer Advocacy