l2ku7ioxjw2y3's profile

2 Messages

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80 Points

Thu, Nov 8, 2018 12:01 PM

Lightroom CC for mobile: Crashes when capturing DNG photos and HDR on S7 Edge android oreo

Hello community Someone have the same thing here?When shooting JPEGs no crashes happening only with DNG and HDR mode when pressing capture button. Anything else is working fine. I am using S7 Edge SM-G935FD version (Android Oreo) with latest 15/10 Lightroom 4.0 from play store, very nice phone BTW especially when Adobe fix the crashes problems :D

Responses

2 Messages

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80 Points

2 y ago

Okay the problem was from "Geotag photos" option it was Enabled by default but after disabling it the crashes problems gone and both HDR and PRO mods are working perfectly!
And why OIS is not working? Lightroom doesn't support it? Really? it's very neccessary for HDR Mode!
Thanks Adobe.

Adobe Administrator

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10K Messages

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135.2K Points

2 y ago

Greetings, bilal

We are not able to reproduce your crash using the information you've provided. Would you be willing to send us a diagnostic log?
Adobe Photography Products

Quality Engineering - Customer Advocacy