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Adobe Photoshop Family

4 Messages

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100 Points

Thu, Nov 8, 2018 1:45 AM

Lightroom CC: Edited photos and presets not loading

I am not able to save edited photos to my camera roll because of a “failure to load” problem. I am also unable to use presets that I have paid for because they do not load. I have used the presets before and never had this problem. It has become an issue recently and only effects few of the presets.

Responses

Adobe Administrator

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9.2K Messages

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127.7K Points

2 years ago

1. Does the failure to load still occur? Does it happen on the same image(s) always or does it float to different images at different times.

2. Regarding the preset issue, you say it only affects a few presets. Are they purchased or created presets? If purchased, whose presets are they?  Can you provide more information about how you are loading them?
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

100 Points

2 years ago

1. Yes, it still occurs. It is always the same images that do not load.

2. The presets were purchased through Alexa Jean. They are mobile presets that you download through a link she sends in an email. The downloads are through send owl and are saved straight through your phone, then saved into Lightroom.

Adobe Administrator

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9.2K Messages

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127.7K Points

2 years ago

Re # 1 if you go to http://lightroom.adobe.com and look at one of the non-loading images, is it: there? editable? showing as synced?

Re #2, I would have to refer you to your plugin vendor for installation instructions. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

100 Points

2 years ago

There are no pictures at all when I navigate to the link.

Adobe Administrator

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9.2K Messages

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127.7K Points

2 years ago

If you see no pictures, I would double check the Adobe ID with which you've signed in to both your Local App and your Lightroom CC for Web.  Make absolutely certain that they are the same ID. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

100 Points

2 years ago

They are the same ID. I logged out and back in on the app and the link multiple times. There was an update for the app today. I updated it and the problem was resolved.

Adobe Administrator

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9.2K Messages

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127.7K Points

2 years ago

Thanks for reporting back that you are working again!
Adobe Photography Products

Quality Engineering - Customer Advocacy