4 Messages
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100 Points
Thu, Nov 8, 2018 1:45 AM
Lightroom CC: Edited photos and presets not loading
I am not able to save edited photos to my camera roll because of a “failure to load” problem. I am also unable to use presets that I have paid for because they do not load. I have used the presets before and never had this problem. It has become an issue recently and only effects few of the presets.
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2 years ago
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Rikk
Adobe Administrator
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9.2K Messages
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2 years ago
2. Regarding the preset issue, you say it only affects a few presets. Are they purchased or created presets? If purchased, whose presets are they? Can you provide more information about how you are loading them?
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bethany_taylor_jpitevra0b1j0
4 Messages
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100 Points
2 years ago
2. The presets were purchased through Alexa Jean. They are mobile presets that you download through a link she sends in an email. The downloads are through send owl and are saved straight through your phone, then saved into Lightroom.
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Rikk
Adobe Administrator
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2 years ago
Re #2, I would have to refer you to your plugin vendor for installation instructions.
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bethany_taylor_jpitevra0b1j0
4 Messages
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100 Points
2 years ago
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Rikk
Adobe Administrator
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9.2K Messages
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127.7K Points
2 years ago
Quality Engineering - Customer Advocacy
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bethany_taylor_jpitevra0b1j0
4 Messages
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100 Points
2 years ago
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Rikk
Adobe Administrator
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9.2K Messages
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127.7K Points
2 years ago
Quality Engineering - Customer Advocacy
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