shruthi_srinivas's profile

1 Message

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70 Points

Wed, Sep 25, 2019 12:22 AM

Lightroom Active sessions !!

So a friend of mine had access to my adobe ID & password years ago, i have changed the password for Lightroom only a few months back. My friend can still access the lightroom even after i changed the password. How is this possible ? i lchanged the password & even checked the "sign out from all devies" . Realllly important please help !

Responses

Adobe Administrator

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10.7K Messages

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142.2K Points

2 y ago

Greetings Shruthi,

You would need to do both of the following:

  1. Go to: www.adobe.com and log in with your Adobe ID
  2. Tap Manage your account
  3. Tap Manage Plan
  4. Scroll to the bottom and deactivate any devices you do not wish to access.
Then
  1. Go to: https://account.adobe.com/sessions
  2. End any sessions that shouldn't be there.
Make sure you keep your account secure. It wouldn't hurt to review the password after performing these steps and consider changing it again.  

If, after this, you still see unauthorized access to your account. Drop us a note back here and we will investigate further.